Copyright Policy

We respect the rights of creators and expect our customers to do the same. This policy explains what to do if you believe content hosted on ThriveDesk, such as a help center article, an image or a file shared through a chat widget, infringes your copyright. It follows the notice-and-takedown process in the US Digital Millennium Copyright Act (DMCA), and we apply the same process wherever our customers are.

1. Who hosts what

Our customers write and upload the content in their help centers and conversations. We host it for them. When we receive a valid notice, we act on the content and tell the customer who posted it.

2. Sending a notice

Send your notice to help@thrivedesk.com with "Copyright notice" in the subject line. It needs to include:

1. your name, address, phone number and email;
2. a description of the work you believe is infringed;
3. the exact URL or location of the material on ThriveDesk;
4. a statement that you believe in good faith that the use isn't authorised by you, your agent or the law;
5. a statement, under penalty of perjury, that the information in your notice is accurate and that you own the right or are authorised to act for the owner;
6. your physical or electronic signature.

Notices that leave out these details may take longer to handle, or we may not be able to act on them.

3. What we do next

We review each notice. If it's complete, we remove or disable access to the material and tell the customer, including a copy of the notice. We may share the notice with organisations such as Lumen that track takedown requests, with personal contact details removed.

4. Counter-notices

If your content was removed and you believe that was a mistake, or that you have the right to use it, you can send a counter-notice to the same address. It needs to include:

1. your name, address, phone number and email;
2. the material that was removed and where it appeared;
3. a statement, under penalty of perjury, that you believe in good faith the material was removed by mistake or misidentification;
4. your consent to the jurisdiction of the courts where you live, or if you're outside the United States, any court where we may be found, and that you'll accept service from the person who sent the original notice;
5. your physical or electronic signature.

We'll pass the counter-notice to the person who sent the original notice. Unless they tell us within 10 to 14 business days that they've started a court action, we may restore the material.

5. Repeat infringers

We close the accounts of customers who repeatedly infringe other people's copyright.

6. Misuse of this process

Sending a notice or counter-notice you know is false can make you liable for damages. If you aren't sure whether something infringes your rights, get legal advice first.