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At ThriveDesk, we publish helpful content on everything related to business, SaaS,
customer support, customer experience and marketing. Explore our latest guides, tips, and insights to grow
your business.

Product Updates

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Thrive desk platform screenshot showing site URL list for SEO website management and synchronization tools.
A screenshot of ThriveDesk's dashboard displaying URL synchronization options for website SEO and CMS management, highlighting the platform’s capabilities in SEO optimization and website integration.

Smarter Scraping, Improved Conversations & Performance Fixes

This release delivers smarter scraping, improved conversations, and more accurate insights. We’ve also focused on performance upgrades and bug fixes to keep everything running smoothly. Smarter…

New
AI-powered customer support chat interface on a futuristic cityscape background for ThriveDesk.
Innovative customer service chat platform with AI assistance and ticket management for business efficiency.

Assistant Gets a Fresh Look & Smarter Features

We’ve reimagined the Assistant with a cleaner design, smoother animations, and new tools that make…

New

GitHub Integration Updates & Live Chat Push Reliability

We’ve released a set of improvements and fixes to make your GitHub integration smoother and…

New
Crisp vs Intercom

Crisp vs Intercom: Which is The Best Customer Support Platfrom?

A customer communication management software allows e-commerce businesses and companies to communicate with their customers…

why-live-chat-software

9 Reasons Why Live Chat Software is Important for Your Business

If you are the owner of an online business, you may already know that customers…

chatbot-vs-livechat

Chatbots vs Live Chat: Which One to Choose for Your Business

In  51% of cases, customers never go back to a business if they have had…

helpscout vs zendesk

Help Scout vs Zendesk: Your Guide To Customer Service Platform

No business can thrive without building upon the trust of its customers. And to achieve…

helpscout_vs_intercom

Help Scout vs Intercom: Which One is Best For You

For a business to thrive and prosper, you must listen to your customers’ needs. You…

ThriveDesk 2.0 – Customer Support Reimagined

ThriveDesk version 2.0. What!😮 Yes, it’s here folks. This is not just some facelifting, cosmetic…

ThriveDesk Knowledge Base

Introducing ThriveDesk Knowledge Base

Our KB team has been hard at work delivering the best Knowledge Base from the…