Manage multiple organizations
Ability to be part of multiple organizations in a single account.
Best Help Scout Alternative
ThriveDesk vs Help Scout
Get the ✨AI your customer deserves, elevate your team with AI copilot and unlimited seats without additional monthly fees. Zero hidden upsells, backed by the best customer support in the industry, are all reasons why you need to switch from Help Scout to ThriveDesk
Feature Comparision
ThriveDesk vs Help Scout
When comparing ThriveDesk to Help Scout, you’ll find that ThriveDesk is not only a powerful and intuitive AI-driven customer support platform but also comes at a fraction of the cost. Plus, our customer service team treats you like more than just a number—no matter how much you spend with us.
Why choose ThriveDesk over Help Scout?
There is a difference between the two tools. Below is a quick glance at them.
ThriveDesk
Help Scout
migrate everything
Migrate with confidence
Unlike our competitors, ThriveDesk provides full data migration at no additional cost.
Start for free
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
The rest of this page will help you understand why we think ThriveDesk is a better alternative to Help Scout both in terms of value and pricing.
Actually collaborative Live chat
Help center inside your website
Global and Inbox specific canned reply
Be a part of multiple organization
ThriveDesk is more affordable than Help Scout
Simple and SEO friendly Knowledge base
Mobile ready when you step out the desk
You’ll find all the features you love from ThriveDesk’s web app on the mobile app 👇
- View, reply, and forward messages
- Add notes
- @Mention colleagues
- Create, edit, and add tags to conversations
- Manage assignee
- Collision detection
- ... and much more
Integrate with your favourite apps
ThriveDesk connects with hundreds of apps seamlessly to simplify your team’s workflow.
Why We’re So Affordable (And Always Will Be)
Our competitors raised from venture capital or private equity, chasing rapid growth, and prioritizing profits over people.
At first, they build for you — the small business owner. But soon, their sights shift.
Enterprise clients promise bigger paydays, so they chase them. New features are built for enterprise, not you. Interfaces become bloated. Simplicity is sacrificed.
Suddenly, the tool you loved feels like it’s no longer yours…
That’s not us.
We chose a different path. We’re bootstrapped, which means we’re funded by one group only — you, our customers.
We have no investors to impress, no quarterly profit targets to chase, and no enterprise dreams pulling us away from the people we set out to serve.
Our mission is simple: help you grow your business through exceptional customer service.
We’re a small, nimble team with big dreams, and we take pride in keeping costs low so we can pass the savings on to you.
If you’re tired of paying “enterprise” prices for features you’ll never use, we get it.
We’re not here to outgrow you. We’re here to grow with you.
This isn’t just a business decision — it’s a belief. And we’re proud to live by it every day.
— From all of us on the team that works for you
When comparing ThriveDesk with Help Scout people typically ask the following questions before they make the switch to ThriveDesk
I am on a grandfathered plan. Can you match it?
Yes, we can match your plan with Help Scout, however it relies on a few factors because we want to ensure that every deal we make is profitable (i.e. we do not match AppSumo deals). Simply provide us an invoice so we can confirm that we’re able to execute the work.
Can I try before I buy?
Yes, we can try your plan for free for 7-day. If you don’t like what you see, just 1-click close your account.
Do you offer discount for startups & non-profits?
Yes, we offer per-user discounts for non-profits. As a startup ourselves, we understand the value of your money. ThriveDesk was designed to be affordable for startups and small businesses just getting started.
Can I bring all my data to ThriveDesk?
It depends on how you’ve set things up but generally yes. During migration we can help you port all your setup over to ThriveDesk but may have to do it in a more ‘ThriveDesk-way’ as every platform is different.
How long does a migration take?
90% of migrations are done within a day. The remaining 10% depends on the size of the data you have.
Do I need to pay for the migration?
If you are on our PRO plan, we will migrate your account at no cost. Others need a one-time fee for migration, with prices varying based on the volume of your data.