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特徴

ライブチャット受信トレイヘルプセンターオートメーション統合報告アプリ

価格私たちについて変更履歴

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ヘルプスカウト

ThriveDesk is build for ecommerce. Help Scout isn't.

ThriveDesk gives you shared inbox, live chat, knowledge base, and AI automation at a fraction of Help Scout's cost. No per-agent pricing that punishes growth. Used by 2,000+ support teams worldwide.

無料トライアルを始める Migrate from Help Scout

ThriveDesk is a modern, delightful take on customer service

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Feature Comparision

ThriveDesk vs Help Scout

When comparing ThriveDesk to Help Scout, you’ll find that ThriveDesk is not only a powerful and intuitive AI-driven customer support platform but also comes at a fraction of the cost. Plus, our customer service team treats you like more than just a number—no matter how much you spend with us.

Why choose ThriveDesk over Help Scout?

There is a difference between the two tools. Below is a quick glance at them.

Manage multiple organizations

Ability to be part of multiple organizations in a single account.

Functional dashboard

Team and ticket activities, all in one place

共有受信トレイ

All customer communication is one place.

ライブチャット

Chat with your visitors and customers in real-time.

ナレッジベース

Gather all your knowledges in one place.

多言語対応

ThriveDeskをローカライズして、あなたの言語で動作させる

EU hosted 🇪🇺

All your data is hosted in our EU data center.

ワークフロー自動化

反復的なタスクを自動化して SLA を満たし、チームメイトにチケットを割り当てるなどします。

プライベートメモとメンション

チケット内にプライベートメモを残し、追加のサポートが必要な場合はチームメンバーに連絡してください。

課題、タグ、定型返信

タスクを整理してメンバーに配布し、メンバーが迅速に返信できるようにします。

Help center inside your website

Customer can see their tickets and reply directly from your website.

Thriving community

Join other CX, business owners and get fresh ideas as they happen.

スライブデスク

ヘルプスカウト

migrate everything

Migrate with confidence

Unlike our competitors, ThriveDesk provides full data migration at no additional cost.

The fastest Help Scout data migration I have ever experienced. From starting the chat until they migrated all my data (including the Knowledge Base) takes only 30 minutes. Highly recommended!

ニザム・ウディン

CEO, weDevs

ThriveDesk team migrated all our data without any service interruptions. From conversations, tags, saved replies to automation they migrated everything. They even created some use automations for us

Fahim Murshed

CSM, Kahf Guard

We’ve been using ThriveDesk for several months now, and it’s completely transformed our customer support experience. ThriveDesk has exceeded our expectations in all these areas.

Mehedi H

Founder, TubeonAi

ThriveDesk統合

既存の技術スタックと接続する

ThriveDeskソフトウェアを、既にご利用中のマーケティング、分析、成長促進ツールと統合しましょう。反復的なタスクを効率化し、より重要な業務に集中できる時間を確保できます。

The rest of this page will help you understand why we think ThriveDesk is a better alternative to Help Scout both in terms of value and pricing.

Actually collaborative Live chat

With ThriveDesk, multiple agents can chat with customer and solve their issue without interfering with each other’s responses.

With Help Scout, agents can chat with customer but often overlap each other reply.

アシスタントライブ訪問者追跡

Help center inside your website

With ThriveDesk, you can have your own help center in your WordPress website, no coding required.

With Help Scout, you have to build your own help center using their API.

WPPortal - 最高の WordPress ヘルプデスクプラグイン。

Global and Inbox specific canned reply

With ThriveDesk, access global canned reply from all inboxes or create for specific inbox only.

With Help Scout, you can only create inbox specific canned reply.

Be a part of multiple organization

With ThriveDesk, you can be part of multiple organization in a single account and switch organization instantly.

With Help Scout, you can’t be part of multiple organization in a single account.

Switch Workspace

ThriveDesk is more affordable than Help Scout

With ThriveDesk, you can grow your customer service team without overspending.

With Help Scout, you have to upgrade to higher plan and pay more when your team grow.

Help Scout vs ThriveDesk pricing

Simple and SEO friendly Knowledge base

With ThriveDesk, you can create nested categories to organzie your articles and URLs are readable for SEO.

With Help Scout, category nesting is not possible and URLs are pretty gibberish.

Knowledge base overview

デスクから出たらすぐにモバイル対応

ThriveDeskのウェブアプリでお気に入りの機能はすべてモバイルアプリでもご利用いただけます👇

メッセージの表示、返信、転送
メモを追加する
同僚を@メンション
会話にタグを作成、編集、追加する
担当者の管理
衝突検出
...その他多数

お気に入りのアプリと統合

ThriveDesk は何百ものアプリとシームレスに接続し、チームのワークフローを簡素化します。

Cost Calculator

How much could you save with ThriveDesk?

Number of Agents 5

151015202530

ThriveDesk Plan

基本

$29

2 agents

標準

$69

5 agents

無制限

$129

無制限

Help Scout Plan

Monthly Cost

スライブデスク

$69

ヘルプスカウト

$125

Effective Cost per Agent / mo

スライブデスク

$13.80

vs

ヘルプスカウト

$25.00

Your estimated savings

$672 / year

$56 per month

Save 45%

Start Your Free Trial — No Credit Card Required

なぜ私たちはこんなに手頃な価格なのか（そしてこれからもずっとそうあり続けるのか）

私たちの競合他社は、ベンチャーキャピタルやプライベートエクイティから資金を調達し、急速な成長を追い求め、人よりも利益を優先していました。

最初は、中小企業のオーナーであるあなたのために構築してくれます。しかし、すぐに彼らの視点は変わります。

エンタープライズクライアントはより大きな利益を約束するので、それを追いかけます。新機能はエンタープライズ向けに開発され、あなたのために開発されるわけではありません。インターフェースは肥大化します。シンプルさは犠牲になった.

突然、愛用していたツールが自分のものではなくなったように感じることがあります…

それは私たちではありません。

私たちは別の道を選びました。私たちはブートストラップ型で、つまり資金はただ一つのグループ、つまりあなた、私たちの顧客.

私たちには感銘を与えなければならない投資家も、追いかけなければならない四半期利益目標もなく、私たちがサービスを提供しようとしている人々から私たちを引き離すような企業としての夢もありません。

私たちの使命はシンプルです。 優れた顧客サービスを通じてビジネスの成長を支援します。

私たちは大きな夢を持つ小規模で機敏なチームであり、コストを低く抑えてその節約分をお客様に還元することに誇りを持っています。

決して使わない機能に「エンタープライズ」価格を支払うことにうんざりしているのなら、それは理解できます。

私たちはあなたより成長するためにここにいるわけではありません。あなたと共に成長するためにここにいるのです。

これは単なるビジネス上の決断ではなく、私たちの信念です。そして、私たちは日々、この信念に従って生きていることを誇りに思っています。

— あなたのために働くチーム全員より

When comparing ThriveDesk with Help Scout people typically ask the following questions before they make the switch to ThriveDesk

Will I lose any data when switching from Help Scout?
No. You can export all conversations, contacts, and knowledge base articles from Help Scout in standard formats. ThriveDesk supports importing these directly. Our migration team assists with every step — and they’ve done this hundreds of times.
How long does the migration take? Will there be downtime?
Most teams complete the full migration within one business day with zero downtime. You can run ThriveDesk in parallel with Help Scout during the transition period, so no customer emails get missed. We recommend a phased rollout: set up ThriveDesk → train your team → switch your email routing → cancel Help Scout.
Does ThriveDesk have all the integrations I use?
ThriveDesk integrates with the most popular tools: Slack, Zapier, WordPress, WooCommerce, Stripe, and more. If you use a specific integration that’s not listed, contact our team — we actively add integrations based on customer requests and our team can often help bridge gaps via Zapier or webhook.
Is ThriveDesk reliable? What's the uptime guarantee?
ThriveDesk maintains 99.9% uptime SLA. Our infrastructure is hosted across multiple regions with automatic failover. You can monitor our real-time status at status.thrivedesk.com.
Will my team need a lot of retraining?
Most agents are productive in ThriveDesk within a few hours. The interface is intentionally similar to what support teams are used to. We provide guided onboarding, video walkthroughs, and a live chat support team to help your agents get comfortable quickly.
I am on a grandfathered plan. Can you match it?
Yes, we can match your plan with Help Scout, however it relies on a few factors because we want to ensure that every deal we make is profitable (i.e. we do not match AppSumo deals). Simply provide us an invoice so we can confirm that we’re able to execute the work.
Can I try before I buy?
Yes, we can try your plan for free for 7-day. If you don’t like what you see, just 1-click close your account.
Do you offer discount for startups & non-profits?
Yes, we offer per-user discounts for non-profits. As a startup ourselves, we understand the value of your money. ThriveDesk was designed to be affordable for startups and small businesses just getting started.