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Best Shopify Customer Service Apps in 2023

Shopify is a popular e-commerce platform that allows businesses to create and manage online stores. On Shopify, many customer service apps can help improve the customer service experience. These apps have various features, such as live chat support, email automation, order tracking, and helpdesk ticketing systems. Some popular customer service apps include Gorgias, Reamaze, Help Scout, and Zendesk. These apps can help businesses streamline their customer service operations and provide a more personalized and efficient customer experience.

In addition to the features mentioned earlier, Shopify customer service apps offer other valuable functionalities. For example, many apps integrate with various social media platforms, allowing businesses to engage with customers across different channels.

They also provide customizable response templates, which help businesses quickly and efficiently respond to customer inquiries.

15 Best Customer Service Apps for Shopify

Reputon Customer Reviews App

Reputon Customer Reviews App

β›© Reputon 🚦 4.8 (710)
πŸ’° Free | Start from $9.99/month

Customer reviews assist you in obtaining additional testimonials on independent review websites and platforms. In addition to many others, we support reviews on Google, Etsy, Facebook, Sitejabber, and Yelp. When your consumers receive their orders, simply send them a follow-up email asking for evaluations. Send irate users to a secure feedback form. The program supports multi-lingual stores, is completely customisable, and runs automatically.

Customify ‑ Custom Product App

Customify ‑ Custom Product App

β›© Customify 🚦 4.7 (228)
πŸ’° Free | Start from $10/month

With the best custom product tool available, Customify enables your consumers to design and print your items on demand. With just a few mouse clicks, your customers can visually alter your product to suit their tastes. This software is ideal for you if you sell any products that a consumer would want to personalize. It’s Time to Take Advantage of This Unique and Powerful “Tool” and Give Your Customers a Customized Shopping Experience Like Never Before!

Customer Accounts Concierge

Customer Accounts Concierge

β›© Froonze 🚦 4.9 (111)
πŸ’° Free | Start from $5/month

You may transform your client account page from a simple, pointless page into an advanced customer dashboard by using Customer Accounts Concierge. With our plugins or partner app connections, you can add a ton of functionality, construct your own navigation, and show unique content. Apps for rewards, subscriptions, wishlists, order invoices, returns, and digital downloads are among many that have integrations. You can choose and pay for only the plugins you need thanks to our adaptable plugin system.

Advanced Custom Reports

Advanced Custom Reports

β›© Omega Commerce 🚦 4.9 (255)
πŸ’° Free | Start from $19.99/month

For performing analytics for your online business or point of sale, consider using Advanced Reports. You are able to create reports and visualize data using various data from your store. The application’s user-friendly interface, which includes drag-and-drop, filtering, and sorting capabilities, makes it possible to manage all reports effectively.

Zigpoll Customer Surveys

Zigpoll Customer Surveys

β›© Argonautic Labs 🚦 5 (127)
πŸ’° Free | Start from $10/month

With the help of the quick-loading, multilingual, and completely customizable survey tool Zigpoll, you can quickly learn what your customers want. With no-code setup, you can quickly create as many surveys as you’d like and distribute them to your clients on your website, via email, or via SMS. Our integrations with Shopify and your marketing stack operate without a hitch. Utilize our dashboard to gain insights from your zero-party data collection and to optimize your business strategy, marketing budget, and conversion rates.

Customs Buddy

Customs Buddy

β›© Electric Borneo Cat 🚦 5 (12)
πŸ’° Free

To transport your goods overseas, you can make a commercial invoice using the Customs Buddy app. Our program will add client and product information from the Shopify order to the business invoice. A commercial invoice will contain the following information: * Sender data based on your fulfillment location data * Order data including product specifics * Customer data

Customer Testimonials Showcase

Customer Testimonials Showcase

β›© Expert Village Media Technologies 🚦 4.8 (376)
πŸ’° Free | Start from $7.99/month

Testimonial Display Using this software, you can display all of your client testimonials in a neat grid or slideshow format in one location. Utilizing the submission form for client testimonials on our website, you can also gather it from customers. Testimonials give them information about other customers’ experiences with your goods and services, which builds their faith in you. Our app provides a number of features, is simple to configure, and is supported by a support staff that is available to assist.

Customer Accounts Hub

Customer Accounts Hub

β›© CustomerHub 🚦 5 (35)
πŸ’° Free | Start from $5/month

Our branded, custom-made account gateway and widget will boost your customers’ lifetime value and encourage repeat business in place of your boring customer accounts. Create your own navigation, add original content, and pages, as well as add your current Shopify apps to combine more features. Give customers access to their vital account, order, and shopping information by giving them visibility, and establish a brand for your account page right away. With Klaviyo now!

Kickflip ‑ Customize Products

Kickflip ‑ Customize Products

β›© Kickflip 🚦 4.9 (60)
πŸ’° Free | Start from $29/month

Give your consumers a fantastic product builder experience by allowing them to add color variations, text, photos, or any other component options to a custom product. The many views that show real-time previews of their product customizations make it easier to see all of the possible product variations you might provide. Use our easy-to-use customizer to create complicated adjustments. With the greatest product personalizer experience, you can unleash the creativity of your clients, raise their engagement, and enhance conversions.

Air Product Reviews App & UGC

Air Product Reviews App & UGC

β›© Air Apps 🚦 5 (156)
πŸ’° Free

Gaining repeat business from potential clients requires building trust. To increase customers’ trust in their brand, however, is a challenge for many retailers. Air Reviews offers an automated way to gather client feedback with a photo, which solves the issue. Positive reviews, captivating visuals, and high ratings serve as a gauge and assurance of the caliber of a company’s goods and services, encouraging customers to make hasty purchasing decisions.

Magical Custom Form Fields

Magical Custom Form Fields

β›© Magical Apps 🚦 4.9 (34)
πŸ’° Free | $4.99/month

a quick and simple method for creating and managing product form fields. Create fields for Product Options, Color Selection, Size Selection, Text Customizer, Gift Wrapping, Gift Message, Special Requests, and other order-specific information. With customized style, you can quickly add these fields to your items pages. Our straightforward builder’s adaptable rules let you add fields to particular goods or collections. Start gathering more data from your customers’ orders right away.

Because: Customization & More

Because: Customization & More

β›© Because Intelligence 🚦 4.9 (116)
πŸ’° Free | Start from $19/month

because it provides dynamic text and banner elements for your product pages. For seamless customer journeys, include unique information on every product page. Without requiring developer help, use banners and text components to give customers extra reasons to buy from your store. Display special offers, delivery information, inventory changes, and more. Provide correct information on your store pages to encourage customers to check out more quickly. Because is used by more than 1200 Shopify stores to personalize, improve, and tweak the buying process.

Custom Product Builder

Custom Product Builder

β›© Buildateam 🚦 4.7 (111)
πŸ’° Free | Start from $7.99/month

Allow your customers to design distinctive goods that satisfy all of their wants. Your customers can add unique text and images to multiple product views, as well as adjust and live preview various product components (material, color, and form). The program utilizes 2D transparent graphics, much as Photoshop layers. Because of the intricate conditional logic and pricing algorithms, it allows for customizable option setup. Inventory & SKU management connection with Shopify is available from CPB.

Custom Price Calculator

Custom Price Calculator

β›© ApiPPA 🚦 4.8 (140)
πŸ’° Free | $14.99/month

Your customers can input custom product options and quantities into the Custom Price Calculator to receive a price estimate. Using an infinite number of options, including size, color, material, measurements, and more, the intuitive formula builder instantly determines the price without the need for code or hundreds of versions. Give customers a variety of input types to choose from, then let them browse their basket to see the available product alternatives and prices. We make it simple to sell things with a lot of customization.

Kin Custom

Kin Custom

β›© Kin Custom 🚦 3.3 (76)
πŸ’° Free

You can sell, market, and manage everything in one place with Kin Custom + Shopify. Shopify gives you the storefront and marketing tools, while we provide the design tools, goods, and logistics. By providing product and model mockups instead of pricey photoshoots so your clients can see your created stuff on actual people and actual products, we help you save time and money. Your gateway to personalized, on-demand printing is our user-friendly design tool!

We know that choosing the right Shopify app can be daunting. These are the best Shopify apps we found during our research, and we honestly hope one of them is the right one for your store.

If you think there’s an excellent app worthy of this list, drop an email to our team at help @ thrivedesk(dot)com. Until then, happy growing!

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