🎡NEW: Introducing WPPortal and powerful API
Improve communication, increase customer satisfaction, and reduce email overload. Valuable tool for teams looking to streamline their email management and increase productivity.
You want customer satisfaction and efficient team collaboration. The best way to do that is with a Shared Inbox. ThriveDesk is the ultimate email solution – like Gmail on steroids, with automation, organization, and collaboration to help teams succeed.
Whether you’re dealing with high volumes of email or just looking to improve team communication, a shared inbox can help you stay organized and on top of your work.
Allow multiple team members to work together on customer inquiries, assign tasks to each other, leave private notes, use canned responses to save time, and even automate certain tasks.
Improve team efficiency and reduce the burden on individual team members by distributing workload with powerful automation. Avoid exhausting your valuable team members.
Connect your group or department’s emails like [email protected], [email protected], [email protected], etc. with ThriveDesk Inbox in seconds. Assign team and teammates to the Inboxes and simplify team collaboration like never before.
Ataur Rahaman, CEO of Xpeed Studio
You’ll find all the features you love from ThriveDesk’s web app on the mobile app 👇
ThriveDesk connects with hundreds of apps seamlessly to simplify your team’s workflow.
Is English not a primary language? no issue. ThriveDesk supports five languages, and we are continually working to add more.
For fast-growing, collaborative teams that value customer happiness and effective team collaboration at scale.
Designed for personal, one-to-one communication…
Everything you need to elevate your team’s email management and make them more productive
Remove clutter by automatically directing spam messages to a spam folder.
Automatically update the status of tickets as ‘Pending’, ‘Active’, ‘Closed’ as soon as a team member opens it or makes any changes to it.
Support using email, live chat, contact form & API.
Automatically send a copy of all outgoing conversations to a specified email address.
Have tickets reopen automatically at a specified time in the future (similar to the snooze feature in your phone’s alarm).
Understand your team’s bandwidth and the biggest issues faced by your customers. Learn key metrics like: Number of conversations received vs closed, When your team is the busiest and which agent is performing the worst.
Perform repetitive tasks quickly and manage ticket resolution on the fly by using keyboard shortcuts.
Maintain and retrieve information about past transactions of any customer who has interacted with your company.
You can view the overall happiness score of the service and also the individual happiness score of each member through the happiness report. The report also provides reasons for the ratings and reviews posted by customers.
Get insights on how much of your company’s sales revenue was influenced by ThriveDesk. You can also use the company report to gain useful insights on trends and problem areas to optimize your processes better.
This report shows you the number of conversations that were assigned to each team or team member, the average turnaround time per ticket and much more.
By tracking recent conversation history, you can ensure that your customer has a more personal and seamless experience even if the support agent is different each time.
Set up automated acknowledgement emails or other auto-responders once a ticket is submitted.
The most vital step to ensure customer satisfaction is getting an automated acknowledgement email set up as quickly as possible after the submission of a new ticket. This allows customers to feel more confident knowing their issue has been logged with us immediately and we're taking care of it right away!
See how our customer service solution bring ease to the customer experience.
