Keep threads clean, focused, and easier to manage.
We just shipped a powerful new tool that helps your team stay organized when conversations drift into multiple topics.
Support emails often expand into multiple questions, follow-ups, or unrelated issues. Instead of forcing everything into one long thread, you can now split messages into a brand-new conversation with a clear subject and focused context.
This gives agents better clarity, improves response accuracy, and keeps your inbox tidy.
Comment ça marche
You can split any part of a conversation with just two clicks:
- Open the message options menu.
- Sélectionner Split conversation to create a new conversation.
Read more on our split conversation documentation.
WordPress Plugin (Version 2.1.5)
- Fixed PHP date warnings.
- Fixed search result “object object” output error.
- Corrected broken documentation links.
Android App Update
Introducing the “All” Folder: View every conversation across inboxes instantly — perfect for agents who want full visibility in mobile workflows.
New delivery status badges: Messages now clearly show Failed ou Bounced states for quick troubleshooting.
Improved Stability: Fixed issue where some conversation pages appeared blank.
Improvements & Bug Fixes
- Neo’s static UI text can now be translated, allowing you to localize your support experience.
- Page titles now update instantly when the subject changes.
- Conversation navigator updates correctly when the assignee changes.
- Fixed undefined filter issue on the conversations page.
- Fixed undefined runtime errors.
- Corrected assignee button width to prevent layout breaking.
- Added missing status thread event for more accurate updates.