Take notes about your contacts for easy reference

Write down what you learn about a contact, such as meeting notes, feedback, or follow-up questions. When they get in touch again, the notes are on their contact page.

7-day free trial · No card required

Why contact notes

Never guess again when you reconnect

Say you add a contact to ThriveDesk and want to remember an important detail. Add a note with meeting notes, feedback, follow-up questions, or other remarks.

When you talk to that contact again, or need information about them, their notes are ready. For notes about one conversation, use private notes.

How it works

Add notes easily, anytime

Open the contact page from your ThriveDesk dashboard and add the note. That is all it takes.

  1. 01

    Open the contact

    Go to Contacts in your ThriveDesk dashboard and open the person you want to write about.

  2. 02

    Write the note

    Add meeting notes, feedback, follow-up questions, or any other detail your team should keep.

  3. 03

    Find it later

    The note stays on the contact page. Your team can read it the next time that contact gets in touch.

Testimonials
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
Nizam Uddin Nizam Uddin CEO, weDevs
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
Sujay Pawar Sujay Pawar CEO, Brainstorm Force
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
Mehedi Hasan Mehedi Hasan CEO, Themefisher
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
Mohammad Zannatun Nime Support Executive, Themesgrove
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
Selim Rana Selim Rana Founder, Sigmative
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Abdullah Al H. CEO, Muslims Day

Remarkably simple, surprisingly capable AI support platform

Shared inbox, live chat, and a help center — plus AI that does more than reply: it resolves tickets, takes action, and updates customers on its own.