Registro de cambios

A completely redesigned mobile experience built for speed, clarity, and maximum productivity.

We rebuilt the ThriveDesk iOS app from the ground up with a brand-new interface, improved navigation, and smarter tools that help agents get more done with less effort.

This is our biggest and most refined iOS update yet.

Redesigned Conversations List

The conversations list has been fully redesigned with improved spacing, sharper typography, and cleaner message previews.

You can now scan conversation states, participant details, and unread messages much faster.

New Conversation Detail Screen

We rethought the conversation detail screen from zero to give agents a more intuitive and productive workflow.

Information is now grouped logically, action buttons are easier to access, and message histories are displayed more clearly.

Whether you’re replying, assigning, or reviewing context, everything feels smoother and more streamlined.

Floating Quick Action Bar

The new floating action bar follows you as you navigate inside a conversation.

Assigning teammates, updating statuses, adding tags, or replying can now be done in one tap.

This eliminates unnecessary scrolling and menu diving, helping you move through conversations much more efficiently.

New Reply Editor

Replying is now faster and more informed with the redesigned editor. You can type while simultaneously viewing the full conversation history, preventing context loss and mistakes.

Formatting is sharper, input handling is smoother, and saved replies work seamlessly for quick responses.

Easier Navigation

The entire navigation system has been improved to feel more predictable and effortless. Switching between inboxes, opening conversations, moving back and forth, and accessing settings now feels much more natural.

Whats next?

We’re improving the live chat flow to make it feel more natural on mobile. In the next release, expect a better live chat experience along with full custom fields integration.

Keep threads clean, focused, and easier to manage.

We just shipped a powerful new tool that helps your team stay organized when conversations drift into multiple topics.

Support emails often expand into multiple questions, follow-ups, or unrelated issues. Instead of forcing everything into one long thread, you can now split messages into a brand-new conversation with a clear subject and focused context.

This gives agents better clarity, improves response accuracy, and keeps your inbox tidy.

Cómo funciona

You can split any part of a conversation with just two clicks:

1. Open the message options menu.
2. Seleccione Split conversation to create a new conversation.

Read more on our split conversation documentation.

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WordPress Plugin (Version 2.1.5)

• Fixed PHP date warnings.
• Fixed search result “object object” output error.
• Corrected broken documentation links.

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Android App Update

Introducing the “All” Folder: View every conversation across inboxes instantly — perfect for agents who want full visibility in mobile workflows.

New delivery status badges: Messages now clearly show Failed o Bounced states for quick troubleshooting.

Improved Stability: Fixed issue where some conversation pages appeared blank.

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Improvements & Bug Fixes

• Neo’s static UI text can now be translated, allowing you to localize your support experience.
• Page titles now update instantly when the subject changes.
• Conversation navigator updates correctly when the assignee changes.
• Fixed undefined filter issue on the conversations page.
• Fixed undefined runtime errors.
• Corrected assignee button width to prevent layout breaking.
• Added missing status thread event for more accurate updates.

You can now update the email subject right inside the thread view — no need to leave the conversation or dig through settings.

This small but powerful improvement helps you keep subject lines clear and relevant, especially when a conversation evolves or changes direction.

Renaming a subject – does it alter the conversation for client?

Nah, the original subject name remains visible to the client. So, when you rename a thread, it’s essentially for your and your team’s own benefit – making it easier to keep track and stay sane.

This release focuses on improving workflow efficiency and reliability across inboxes, LiveChat, and the WordPress Portal. The highlight? You can now merge multiple conversations in a single click.

Merge Multiple Conversations at Once

You can now merge several conversations together in one action. This feature helps support teams clean up duplicate tickets, reduce clutter, and keep communication organized.

Inbox Enhancements

En All menu in the inbox sidebar now lets you view every ticket in one place, across all filters and categories. This makes it easier to stay on top of everything happening in your workspace.

Assistant API Update

We added a new Assistant('ready', callback) API, allowing developers to trigger specific actions once the Assistant is fully loaded. Read more in our developer guide.

Improvements

• Resolved freezing issues caused by missing agent identifiers.
• Ensured the active organization updates correctly after accepting a workspace invitation or being redirected from an invite link.
• Added “All Conversations” option for better filtering.
• Improved LiveChat subheader translations.
• Removed the reject button from the discard draft modal.

Bug Fixes

• Fixed an issue where contact names were not properly appended in the identify method.
• Resolved a problem where drafts and internal notes were visible on the client ticket view in the WordPress Portal.
• Fixed a bug where closed conversation timestamps weren’t appearing correctly when creating new tickets.
• Fixed conversation counts in lists and removed trashed or closed items.
• Fixed crawling issues for websites with over 100 URLs.
• Fixed z-index issue with WebSocket toaster notifications.
• Fixed tag search not working in automation.
• Fixed “inbox undefined” issue affecting visibility.

Live Chat has officially arrived on Android — and it’s a game changer.
This isn’t just a new feature; it’s a complete rebuild of the Live Chat experience on mobile — faster, smoother, and more powerful than ever.

💬 Live Chat — Reimagined

The Live Chat module has been fully rebuilt for speed and stability. Now you can chat with customers in real time, manage threads, and handle replies effortlessly — all from your Android device.

⚡ Major Features & Improvements

You’ll also find a brand-new, customizable toolbar designed for quick access to key actions, making chat management faster and more enjoyable.

• Attachment Support: Send and view file attachments directly from chat.
• Instant Replies: Quickly respond with saved replies that automatically replace placeholders.
• Rich Text Editor: Format your messages with bold, italics, links, and more for a polished look.
• Chatbot Events: Experience smoother, smarter chatbot interactions with robust event handling.
• Custom Toolbar UI: The new editor toolbar has been redesigned for a cleaner, more intuitive feel.

🧭 UI & Theming Enhancements

We refined the entire interface for a more polished experience. The navigation header uses clear icons, dark mode colors are perfectly balanced for readability, and the Saved Replies screen now looks and feels consistent across all devices.

• Cleaned up navigation: Correct icons now appear in the chat header for better orientation.
• Night Mode Fixes: Text and colors now adjust properly for dark mode, ensuring readability at all times.
• Consistent Saved Replies UI: Standardized icons and spacing for a uniform look across devices.

🪄 Stability & Fixes

Performance and reliability have been improved across the app. Contact replies now appear instantly, images load properly, and chat lists show complete messages. Notifications are smarter, alignment issues are fixed, and data refreshes automatically when switching inboxes or organizations.

• Real-time Contact Replies: See customer replies instantly within mobile threads.
• Clear Message Context: Agent and client replies are visually distinguished, including agent attribution.
• Pagination & Scrolling: Fixed issue where the last message wasn’t visible in the chat list.
• Image Loading: Resolved the bug causing long images to load indefinitely.
• Page Navigator: Fixed style inconsistencies when switching between views.
• Actor Notifications: Mobile app now correctly ignores actor agent notifications.
• Option Alignment: Adjusted general option alignments for a cleaner UI.
• Data Refresh: Saved replies now refetch properly when switching organizations or inboxes.

We’re excited to share one of our biggest AI updates yet. This release brings a unified AI interface, instant embedding, and the brand-new AI Playground, making it faster and easier than ever to train, test, and customize your chatbot.

No more juggling between multiple pages or waiting for updates—everything is faster, simpler, and more flexible.

Unified AI Interface

All AI settings are now organized in a single interface, making it easier to configure and manage your chatbot without switching between pages.

Instant Embedding

Training data is now embedded instantly. Upload a doc, tweak a knowledge source, or add a website page—your chatbot learns it on the spot, without delays.

AI Playground

Test Neo’s replies instantly before deploying to your site. Don’t like the answer? Hit “Improve” and refine it right away. No waiting, no guesswork.

Chat With Your Files

Upload docs, PDFs, HTML, or spreadsheets and start chatting with them instantly. Neo can now read and respond directly based on your files.

AI Identity

Give your chatbot an identity—change its name and icon to better align with your brand.

Smarter Knowledge Handling

• Newly added docs are auto-indexed for faster availability.
• You can now disable individual docs or website pages from training sources when needed.
• Creating an AI chat assistant is now seamless—set it up from the same page without navigating elsewhere.

Bug Fixes

• Fixed spacing issue in inbox signature.
• Fixed issue where empty messages could be sent in live chat.

This release makes the ability to disable auto-advance ticket, Android app faster, more reliable, and easier to navigate, with stronger real-time syncing and better filtering options.

Disable Auto-Advance to Next Ticket

By default, after you send a reply, ThriveDesk can automatically move you to the next ticket in your queue. This is designed to speed up high-volume support workflows where agents are moving quickly through many tickets.

For teams that prefer more control, you can now disable auto-advance. Header over to Settings > Personal > Preferences to disable the option.

Mobile App – Android

• Dashboard now stays in sync even when data mismatches occur.
• Real-time updates are powered by WebSockets for smoother performance.
• Added filters for tags and teammates, making it easier to narrow down conversations.
• Improved thread message rendering for a more consistent experience.
• Resolved issues where threads or notifications sometimes appeared blank.

Improvements

• More refinements to message rendering for better readability.

Bug Fixes

• Fixed dark mode inconsistencies across the app.
• Fixed tag search issues on the conversation page.

This release marks a major upgrade for the Knowledge Base editor, giving you new ways to create rich, structured, and interactive content. Alongside these, we’ve also rolled out improvements to conversation previews for more accurate context at a glance.

New Blocks for the Knowledge Base

Custom Toggle Block – Add collapsible sections to your articles, making them cleaner and easier to navigate.

Stepper Block – Perfect for tutorials and guides, this block lets you break processes into clear, step-by-step instructions.

Conversation Preview Fix

• Collapsed threads now display the correct message excerpt, giving you accurate previews without confusion.

This release brings more customization to the AI chatbot, smarter Copilot actions, and refinements to improve usability across devices.

Customizable AI Chatbot

You can now set a custom name and logo for your AI chatbot, aligning it more closely with your brand identity.

AI Copilot Enhancements

• Added AI summary y draft actions, making Copilot more proactive in assisting with replies.
• Introduced a Generate AI Draft button for quicker response creation.
• Copilot now has specific styling for a clearer, more distinct experience.

Improvements

• Default suggestions are now persisted, so they remain consistent between sessions.

Bug Fixes

• Fixed scrolling and “load more” chatrooms not working properly on large screens.

This release improves chat reliability, introduces new sharing and navigation options, and adds a powerful right-click menu to conversations for faster workflows.

Shareable Live Chat Links

You can now generate a shareable link for live chats, making it easier to share specific conversations with teammates.

Right-Click Menu for Conversations

A new context menu lets you quickly:

• Open conversations in a new tab
• Change status
• Set priority
• Assign an agent

This speeds up conversation management without extra clicks.

Improvements

• Reduced unnecessary API calls for chat messages.
• Refactored inbox dropdown for better stability and performance.

Bug Fixes

• Fixed pagination not working in the Q&A section.
• Fixed issue where only the last message appeared in live chat.
• Fixed notifications showing even after viewing a message.
• Fixed email visibility issue where older emails disappeared after opening one.