Collect better context before the conversation even begins.
Last month, we launched Custom Fields for Tickets — giving your team the power to capture structured data right inside every conversation.
Today, we’re taking that one step further.
Ahora puedes add custom fields to your Assistant’s contact form – giving you richer insights before a ticket is even created.
✨ What’s New
- Select up to 5 custom fields to include in your Assistant’s contact form
- Field types supported: dropdown, text input, and toggle
- Your visitors will fill these out before submitting a message
- All responses appear directly in the ticket sidebar
This means less back-and-forth, better routing, and faster resolutions.
💡 Use it to:
- Ask for order numbers, product areas, account URLs, or custom tags
- Auto-assign tickets based on dropdown selections
- Collect key info before your team even replies
Setup is easy — just head to Neo → Open Assistant → Home Widgets → Contact Form → Custom Fields, toggle on what you need, and go live.
Improvements & Bug Fixes
Núcleo
- Refactor: core architecture refactor & modernization
- Fix: Inbox View Clutter
- Fix: Drafts folder shows sent emails
- Fix: change contact not working issue
- Fix: active link issue
- Fix: search state issue
- Fix: assistant not found error
- Fix: NEO infinite api calling
- Fix: EDD data display issue
- Fix: Draft issue fixed
- Fix: Assistant duplication issue resolved
- Fix: Orphan assistant navigation handled
- Fix: ai settings not saving issue in assistant
- Fix: verify email modal visibility issue
Base de Conocimientos
- Fix: Featured category selection issue by comma-separated slugs
- Fix: Vimeo Link Insertion Issue in Edito
- Fix: TOC links scrolling behind sticky header in documentation layout
- Feat: KnowledgeBase API
- Feat: Article autosaving & versioning
Aplicación móvil
- NEW: Swipe Actions on Tickets
- NEW: @Mentions in Notes
- Feat: new dashboard page for better insights.
- Improvement: added more context and info to the live chat feature (i) button.