Re:amaze is strong on Shopify. We are built around WooCommerce and flat pricing.
Re:amaze charges $26.10 to $62.10 per team member a month on annual billing, with a $59 flat plan for smaller teams. ThriveDesk is flat at every size, with deeper WooCommerce and WordPress support. Used by 2,000+ support teams worldwide.
- No credit card required
- Set up in under 5 minutes
- Cancel anytime
Powering support for growing teams
Where the two tools actually differ
Below is where ThriveDesk comes out ahead and where Re:amaze does.
Flat per plan, not per team member
ThriveDesk: One price per plan, whatever the headcount or the volume.
Re:amaze: Per team member above the flat Starter plan, from $26.10 to $62.10.
Help center inside your website
ThriveDesk: Run the help center on your own WordPress site, with full conversation history.
Re:amaze: Hosted FAQ site with a custom domain, and a dated article editor.
Built around WooCommerce
ThriveDesk: WooCommerce, SureCart, Stripe, and Paddle context sits beside the reply.
Re:amaze: Strongest on Shopify, with BigCommerce, WooCommerce, and Magento also covered.
How much could you save with ThriveDesk?
Your ThriveDesk plan: Standard. Re:amaze rates are its published annual-billing prices, read from reamaze.com in August 2026. Monthly is $29, $49, and $69. Their $59 flat Starter plan is not modelled here: it covers unlimited team members but caps at 500 responded conversations a month, so it beats these numbers for small low-volume teams.
ThriveDesk vs Re:amaze: which should you pick?
- On price
- Re:amaze Basic is $26.10 a team member a month billed annually, so five people cost about $131 against $69 for ThriveDesk Standard, and Pro at $44.10 puts the same five near $221. One exception matters: their $59 flat Starter plan covers unlimited team members up to 500 responded conversations a month, which genuinely beats us for a small, low-volume team.
- On getting started
- Both are approachable and neither expects an administrator. The recurring Re:amaze complaint is its knowledge base editor, which reviewers describe as dated — no built-in image upload, so you host images elsewhere and paste URLs, and no live preview. Reviewers also report occasional lag and mobile app instability.
- On features
- Re:amaze is a genuine ecommerce helpdesk: order details and draft orders inside the conversation, plus a Shopify attributed-orders report that ties support conversations to revenue. It also has proactive selling tools — Cues, live visitor monitoring, screen sharing — that most help desks lack. ThriveDesk goes deeper on WooCommerce, SureCart, Stripe, and Paddle, and runs the help center inside your own WordPress site.
- Pick Re:amaze if
- Pick Re:amaze if you sell on Shopify and want revenue attribution from support conversations, or if proactive chat and screen sharing are part of how you sell. Their $59 flat plan is also the better buy for a small team under 500 conversations a month — we have nothing that competes with it at that size.
On G2, side by side
Read the sample sizes before the scores. Re:amaze has far more reviews than we do, which makes its average harder to move in either direction — a higher score off a smaller base is not the same claim. G2 publishes per-dimension scores only on its own comparison pages, and it has none for ThriveDesk yet, so there is no honest way to show a category-by-category split here.
ThriveDesk vs Re:amaze
The two tools, feature by feature. Where Re:amaze has something ThriveDesk doesn’t, the table says so.
Why choose ThriveDesk over Re:amaze?
- Flat pricing, not per agent Add teammates without the bill moving. ThriveDesk: included Re:amaze: not available
- AI with no per-resolution charge The AI agent is part of the plan, not a usage meter. ThriveDesk: included Re:amaze: not available
- Free migration on annual plans Our team moves your data for you, at no cost, when you sign up for an annual plan. ThriveDesk: included Re:amaze: not available
- MCP server for AI assistants Re:amaze has no first-party server, only third-party connectors. ThriveDesk ships 28 actions. ThriveDesk: included Re:amaze: not available
- Shared inbox All customer conversations in one place. ThriveDesk: included Re:amaze: included
- Live chat Talk to visitors and customers in real time. ThriveDesk: included Re:amaze: included
- Knowledge base Self-service help content for customers. ThriveDesk: included Re:amaze: included
- Workflow automation Route, assign, tag, and follow up automatically. ThriveDesk: included Re:amaze: included
- Private notes & mentions Discuss a ticket with teammates without emailing the customer. ThriveDesk: included Re:amaze: included
- Free plan A permanently free tier for very small teams. ThriveDesk: not available Re:amaze: not available
- Multilingual help content Serve articles and replies in more than one language. ThriveDesk: included Re:amaze: not available
- Native voice channel Phone support built into the platform. ThriveDesk: not available Re:amaze: not available
Migrate with confidence
We do not run an assisted migration from Re:amaze yet. Talk to us about your data and we will tell you honestly what we can move.
“ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ”
“ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ”
“ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ”
“ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ”
“ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ”
“ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ”
Connect with your existing tech stack
Integrate ThriveDesk with the marketing, analytics, and growth tools you already use, and hand the repetitive work to automation so your team can focus on customers.
Ready when you step away from the desk
Everything you rely on in the ThriveDesk web app comes with you on mobile.
- View, reply to, and forward messages
- Add notes
- Mention colleagues
- Create, edit, and tag conversations
- Manage the assignee
- Collision detection
Welcome, Alamin Ahammed
Our pricing philosophy
How we keep pricing flat
Letter no. 0003
From the founder’s desk
Our competitors raised venture capital or private equity, chased rapid growth, and put profits ahead of people.
At first they build for you, the small business owner. Then their sights shift. Enterprise clients promise bigger paydays, so they chase them. New features get built for enterprise instead of for you, interfaces bloat, and simplicity gets sacrificed. The tool you loved stops feeling like yours.
That is not us. We took a different path. We are bootstrapped, funded by one group only: you, our customers. There are no investors to impress, no quarterly profit targets, and no enterprise ambitions pulling us away from the people we set out to serve.
Our mission is simple — help you grow your business through great customer service. We keep our costs low so we can pass the savings on to you. If you are tired of paying enterprise prices for features you will never use, we understand.
We are not here to outgrow you. We are here to grow with you.
Parvez Akther
Founder & CEO
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Before you switch
The questions people usually ask when they compare ThriveDesk with Re:amaze.
Is Re:amaze cheaper than ThriveDesk?
Is Re:amaze still actively supported?
How does Re:amaze charge for AI?
Which is better for a Shopify store?
Can you move my Re:amaze data across?
Weighing other tools too?
See every comparison side by side on the help desk comparison hub.
