Changelog

This release makes the ability to disable auto-advance ticket, Android app faster, more reliable, and easier to navigate, with stronger real-time syncing and better filtering options.

Disable Auto-Advance to Next Ticket

By default, after you send a reply, ThriveDesk can automatically move you to the next ticket in your queue. This is designed to speed up high-volume support workflows where agents are moving quickly through many tickets.

For teams that prefer more control, you can now disable auto-advance. Header over to Settings > Personal > Preferences to disable the option.

Mobile App – Android

• Dashboard now stays in sync even when data mismatches occur.
• Real-time updates are powered by WebSockets for smoother performance.
• Added filters for tags and teammates, making it easier to narrow down conversations.
• Improved thread message rendering for a more consistent experience.
• Resolved issues where threads or notifications sometimes appeared blank.

Improvements

• More refinements to message rendering for better readability.

Bug Fixes

• Fixed dark mode inconsistencies across the app.
• Fixed tag search issues on the conversation page.

This release marks a major upgrade for the Knowledge Base editor, giving you new ways to create rich, structured, and interactive content. Alongside these, we’ve also rolled out improvements to conversation previews for more accurate context at a glance.

New Blocks for the Knowledge Base

Custom Toggle Block – Add collapsible sections to your articles, making them cleaner and easier to navigate.

Stepper Block – Perfect for tutorials and guides, this block lets you break processes into clear, step-by-step instructions.

Conversation Preview Fix

• Collapsed threads now display the correct message excerpt, giving you accurate previews without confusion.

This release brings more customization to the AI chatbot, smarter Copilot actions, and refinements to improve usability across devices.

Customizable AI Chatbot

You can now set a custom name and logo for your AI chatbot, aligning it more closely with your brand identity.

AI Copilot Enhancements

• Added AI summary and draft actions, making Copilot more proactive in assisting with replies.
• Introduced a Generate AI Draft button for quicker response creation.
• Copilot now has specific styling for a clearer, more distinct experience.

Improvements

• Default suggestions are now persisted, so they remain consistent between sessions.

Bug Fixes

• Fixed scrolling and “load more” chatrooms not working properly on large screens.

This release improves chat reliability, introduces new sharing and navigation options, and adds a powerful right-click menu to conversations for faster workflows.

Shareable Live Chat Links

You can now generate a shareable link for live chats, making it easier to share specific conversations with teammates.

Right-Click Menu for Conversations

A new context menu lets you quickly:

• Open conversations in a new tab
• Change status
• Set priority
• Assign an agent

This speeds up conversation management without extra clicks.

Improvements

• Reduced unnecessary API calls for chat messages.
• Refactored inbox dropdown for better stability and performance.

Bug Fixes

• Fixed pagination not working in the Q&A section.
• Fixed issue where only the last message appeared in live chat.
• Fixed notifications showing even after viewing a message.
• Fixed email visibility issue where older emails disappeared after opening one.

This release focuses on security, data integrity, and usability improvements across both the WordPress plugin and the main app.

WordPress Plugin v2.1.2

• Fixed an issue where post sync checkboxes were not saving properly due to a data processing error.
• Fixed array data corruption during sanitization in form submissions.
• Fixed cache not being cleared after saving settings.
• Added proper nonce verification for stronger form security.
• Improved data sanitization by handling arrays and strings separately.
• Enhanced security with stricter nonce validation and user capability checks on form submission.

ThriveDesk App Updates

• Fixed inbox selection dropdown not working in the Assistant creation modal.
• Fixed scrolling issue on the saved reply screen.
• Added a close button to the saved reply modal for easier navigation.

This update improves real-time label handling, conversation synchronization, and adds new loading states to make the Assistant feel more seamless.

Real-Time Label Updates

Labels (tags) on conversations are now updated instantly via sockets. They can be added, removed, or modified in real time—without duplicates or lag—keeping the entire workspace in sync.

Assistant Enhancements

Skeleton loading has been added to both the Knowledge Base docs sidebar and Assistant articles, improving the user experience when loading content.

Thread Action Editor

A new minimize/maximize option makes it easier to manage the editor while working inside threads.

Improvements

• Updated page size options on the conversations page for more flexibility.

Bug Fixes

• Fixed issue where chatroom last message wasn’t appearing in lists or message views.
• Fixed chatroom updates not reflecting correctly when agents accepted conversations.
• Fixed overlay stacking issue in the change contact modal.

This release introduces powerful bulk actions, smarter attachment handling, and smoother chat performance. We’ve also added small UI improvements to make everyday work faster and more reliable.

Bulk Actions in Conversations

You can now assign agents, change status, set priority, and add labels in bulk. This makes managing multiple conversations at once far easier.

Smarter Attachments

• Audio files now appear first with a built-in audio player.
• Other attachments (images, videos, PDFs, documents, archives) are grouped with appropriate icons and thumbnails.
• Non-audio attachment counts are clearly displayed.
• Attachments are ordered more consistently for quick scanning.

Smoother Chat Experience

Chats feel faster and more polished with animated scrolling to top when messages are sent, a new scrollbar in the navigator, and scoped scrollbars for chatroom lists. We also added skeleton loaders for widgets and fixed multiple widget rendering issues.

Improvements

• Streamlined toolbar with reusable controls and consistent styling.
• Customizable placeholders and scalable priority icons for pickers.
• Reduced message width for better readability.
• Styling refinements for messages and teammate display.

Bug Fixes

• Fixed incorrect total number display.
• Fixed performance issues slowing down the editor.
• Fixed Reply-To header handling to properly use From name when missing display name.
• Fixed issue where pictures weren’t showing when new chatrooms were created from socket.
• Fixed widget re-rendering and visibility issues when switching rooms.
• Fixed editor not clearing on second message.
• Prevented rare errors when displaying status icons/classes for unknown statuses.

This release makes chat smoother, faster, and more reliable with big improvements to navigation, attachments, infinite scrolling, and real-time updates.

Smarter Chat Navigation

A new skeleton loader improves perceived performance when switching conversations, while responsiveness issues in the navigator have been fixed. Infinite scrolling has been added for both chat rooms and messages, with loading indicators for smoother browsing.

Attachments Made Easy

You can now drag and drop files into the input field to attach them. Attachments are only enabled when an agent is connected, and a new error component provides clear feedback for failed uploads.

Real-Time Conversations

We’ve enhanced real-time updates with better caching, audio notifications for new messages, and more responsive state management. Chat room sorting, avatar display, and actor information in messages have all been improved for a cleaner experience.

Improvements

• Forward email input field now shows helpful hints.
• Added current agent name and time-ago display in chat.
• Updated avatar image styles for consistency across messages and profiles.
• Adjusted chat room list layout, spacing, and font weights for better readability.
• Message content rendering improved with better HTML sanitization and more flexible display.
• Refined avatar sourcing and streamlined rendering logic for efficiency.

Bug Fixes

• Fixed visibility issue preventing the settings menu from displaying.
• Fixed null room ID issue.
• Fixed disappearing messages when rooms were closed.
• Fixed z-index issues when skeleton loader and settings were open.
• Fixed multiple runtime null errors.
• Fixed issues when closing or switching chat rooms to ensure smoother transitions.

This release delivers smarter scraping, improved conversations, and more accurate insights. We’ve also focused on performance upgrades and bug fixes to keep everything running smoothly.

Smarter Scraping

Scraping is now more reliable with duplicate URL detection, validation, improved rate limiting, and better memory use. Batch scraping runs faster and handles errors more gracefully.

Improved Conversations

The conversation list now displays accurate counts, latest messages, and smarter sorting. Conversation headers also show avatars and statuses of teammates currently viewing or replying—making collaboration more transparent.

Improvements

• Error messages in AI sources now display more specific details.
• Conversation counts refresh automatically when switching inboxes.
• Navigation to docs is now consistent across the app.
• Performance improved with reduced re-rendering and fewer API calls.

Bug Fixes

• Fixed disappearing excerpt after sending a message.
• Fixed incorrect arrangement of new chats.
• Fixed issue where new messages appeared in the wrong chat room.
• Fixed wrong inbox conversation showing in live chat.
• Fixed infinite loading caused by URL mismatch in socket.

This release focuses on UI refinements, navigation improvements, and better label management, making it easier to find what you need and keep conversations organized.

Contact & Conversation Navigation

We’ve refreshed the contact UI and introduced a new conversation navigator toggle. This makes it easier to switch between views and quickly manage conversations.

Label Management

Inbox labels now include “see more” and searching options for faster access. In addition, a new pagination option has been added in label settings, making label-heavy workspaces easier to manage.

Improvements

• Repositioned documents in the ThriveDesk header for better accessibility.
• Long excerpts in chat navigator are now truncated for cleaner display.
• Updated conversation layout for more consistency across views.

Bug Fixes

• Fixed loading issue in Assistant settings.
• Corrected time duration display in chat navigator.
• Fixed wrong excerpt issue in live chat navigator.