Blog / Author
Parvez Akther
Writes about customer support, ecommerce, and getting more out of a lean support stack.
212 posts @parvezvai on X
Posts by Parvez Akther
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Nov 26, 2024 19 min
15 Innovative Customer Retention Strategies for Modern Businesses
Apply these Customer retention strategies to your business and maintain long healthy relation with your customers
Customer Support
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Nov 25, 2024 11 min
Enhancing Your Customer Service Experience: From Average to Exceptional
Understanding the importance of customer service is essential for any business looking to thrive in today's market. This article highlights key elements of customer service experience: promptness, professionalism, efficiency, and personalization.
Customer Support
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Nov 24, 2024 16 min
The Power of Review by Customer: How Authentic Feedback Drives Sales
Discover how customer reviews influence purchasing decisions and build trust. Learn strategies to leverage authentic feedback to boost your business and navigate the challenges of fake reviews.
Customer Support
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Nov 21, 2024 11 min
Elevating Customer Satisfaction: Strategies for Success in 2026
What truly makes a customer happy? This seemingly simple question holds the key to success for any business. Customer satisfaction boils down to how customers feel about your products, services, and…
Customer Support
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Nov 20, 2024 7 min
Boosting Customer Loyalty: Exploring the Power of Customer Retention Management Systems
A customer retention management system is software for nurturing customer relationships and encouraging repeat business. Why focus on attracting new customers constantly when you can get more from…
Customer Support
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Nov 15, 2024 14 min
How to use Personalization to improve ecommerce customer experience
Remember those days when if you received personalized offers from an ecommerce store, it would give you a warm feeling? Well guess what, that along with Customized product suggestions and tailored…
Customer Support
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Nov 13, 2024 2 min
Introducing New App Integrations for Knowledge Base
Today, we're excited to launch a full suite of app integrations for your Knowledge Base . No more copying and pasting lines of code just to add analytics or widgets—now you can connect to all popular…
Product Updates
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Nov 11, 2024 23 min
10 Best Practices for Shared Mailbox
Shared mailboxes can be a double-edged sword. They streamline communication for teams and departments, acting as a central hub for inquiries, requests, and tasks. But without proper management, this…
Customer Support
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Oct 21, 2024 4 min
Introducing New Customizer: Tailor Your Help Center to Perfection
Since the launch of Knowledge Base 2.0 , this is hands down the most exciting update we’ve been working on. No one wants their documentation to look the same as everyone else’s. With our new…
Product Updates
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Sep 8, 2024 2 min
Search Just Got Supercharged
Searching for the right conversation is essential in any modern application, and we’ve taken it to the next level. Previously, searches were limited and often inaccurate, but today we’re…
Product Updates
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Aug 28, 2024 2 min
Introducing the Media Library – Your Central Hub for Managing Media
Since the launch of our Knowledge Base, we've allowed users to upload images and videos, but managing them has been a challenge—until now. We're excited to unveil the brand new Media Library as…
Product Updates
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Aug 27, 2024 2 min
Command Center – Your New Superpower
For Day 2, we’re excited to bring you Command Center ⌘+K/Ctrl+K 🕸️ Get ready to unlock new superpowers with the Command Center—your new favorite shortcut. This powerful tool puts all actions at your…
Product Updates
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Aug 26, 2024 4 min
Introducing Knowledge Base 2.0 – Refreshingly Simple, Remarkably Powerful
Welcome to ThriveDesk's very first Launch Week! Over the next five days, we'll be revealing exciting new features of our Knowledge Base , each day bringing something fresh and innovative. We're…
Product Updates
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Jul 30, 2024 14 min
How to Create a Customer Centric Business – 7 Expert Tips for Beginners
When we look at the big companies in the world, they all have one thing in common—all are customer centric businesses. Amazon and Zappos always excel at understanding and meeting customer needs.…
Customer Support
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Jun 3, 2024 3 min
New Email Alias Feature: Streamline Your Support Workflow Like Never Before
We're thrilled to announce the launch of one of the most requested help desk features in ThriveDesk: the Email Alias! This game-changing addition allows you to manage multiple emails within a single…
Product Updates
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May 30, 2024 11 min
Drift vs Intercom: Which Fits Your Ecommerce Team in 2026?
Compare Drift vs Intercom for small and midsize ecommerce teams on support, store workflows, AI fees, and total cost. See which fits your store.
Comparison
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May 23, 2024 10 min
9 Customer Service Best Practices
“Do unto others as you would have them do unto you” It’s a simple yet powerful message, relevant in many aspects of life, none more so than in business and customer service. To provide…
Customer Support
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May 20, 2024 16 min
10 Best Practices for Knowledge Base
A knowledge base acts as a central information repository, offering a self-service solution to common questions and issues. By meeting users' needs effectively, a well-crafted knowledge base can…
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