Move from Freshdesk to ThriveDesk with zero guesswork.
Freshdesk migration is on the way — join the list and we’ll move your tickets, contacts, and canned responses for you.
- Assisted migration
- Done within 48 hours
- 6 data types covered
A practical migration plan from Freshdesk to ThriveDesk
- 1
Log in to Freshdesk
Sign in to Freshdesk as an admin and open your profile settings.
- 2
Copy your API key
In Profile Settings, copy the API key shown on the right under “Your API Key”.
- 3
Fill out the ThriveDesk migration form
Share your Freshdesk domain (yourcompany.freshdesk.com), the admin email, and your API key.
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We migrate everything
Our team connects to Freshdesk and moves all your tickets, contacts, threads, tags, and canned responses into ThriveDesk for you.
- 48h
- Longest a migration takes
- 1:1
- Migration support
- Zero
- Forced add-ons
Everything from Freshdesk comes with you
- Contacts
- Every customer profile, email, and custom attribute lands in ThriveDesk intact.
- Tickets
- Open and closed tickets move over with their status, assignee, and timestamps.
- Threads
- Full conversation threads — customer replies and agent responses in order.
- Events data
- Customer activity and event history carries over so context is never lost.
- Labels
- Your tags and labels are recreated and reapplied to every conversation.
- Saved replies
- Canned responses and macros are imported so your team keeps its shortcuts.
AI support that resolves — not just replies
ThriveDesk gives small and growing teams support that scales with you, not against you — remarkably simple to run, surprisingly capable, and priced for the way you work.
Remarkably simple, surprisingly capable
Set up in minutes and master it in a day — yet it runs email, live chat, a help center, and automations without the bloat of legacy desks.
End-to-end AI support
AI works across the whole journey — deflecting repeat questions, drafting replies, and summarizing long threads — so your team focuses on what matters.
A chatbot that solves, not just answers
Our AI agent goes past canned FAQ replies — it takes action to resolve real issues, then hands off to a human with full context when needed.
No enterprise tax
Automations, reporting, and AI come standard — no per-seat premiums, paywalled add-ons, or surprise usage bills.
Built for SMBs
Designed for small and growing teams, not 500-agent call centers — every feature is one you will actually use.
A nimble team doing mighty things
We ship improvements and fixes faster than you would expect, and we listen — your feedback shapes what lands next.
Freshdesk → ThriveDesk language map
Keep this handy while you migrate — it maps every ThriveDesk term to its Freshdesk equivalent so nothing gets lost in translation.
- Conversation Every support ticket is a conversation.
- Ticket
- Thread The messages exchanged inside a conversation.
- Reply & Note
- Label Keywords you attach to organize conversations — also called tags.
- Tag
- Contact Anyone who emails you or reaches out for help.
- Contact
- Events Every action recorded on a conversation.
- Ticket activity
- Saved reply Reusable replies saved for common answers.
- Canned response
- Workflow Automation logic that acts on conversations.
- Automation
- Active Conversation status — open and being worked.
- Open
- Pending Conversation status — waiting on a reply.
- Pending
- Closed Conversation status — resolved and done.
- Resolved, Closed
Frequently asked questions
Still unsure about something? Our migration team replies within minutes on live chat.
