This release focuses on improving workflow efficiency and reliability across inboxes, LiveChat, and the WordPress Portal. The highlight? You can now merge multiple conversations in a single click.
Merge Multiple Conversations at Once
You can now merge several conversations together in one action. This feature helps support teams clean up duplicate tickets, reduce clutter, and keep communication organized.
Inbox Enhancements
Les All menu in the inbox sidebar now lets you view every ticket in one place, across all filters and categories. This makes it easier to stay on top of everything happening in your workspace.
Assistant API Update
We added a new Assistant('ready', callback) API, allowing developers to trigger specific actions once the Assistant is fully loaded. Read more in our developer guide.
Improvements
- Resolved freezing issues caused by missing agent identifiers.
- Ensured the active organization updates correctly after accepting a workspace invitation or being redirected from an invite link.
- Added “All Conversations” option for better filtering.
- Improved LiveChat subheader translations.
- Removed the reject button from the discard draft modal.
Bug Fixes
- Fixed an issue where contact names were not properly appended in the identify method.
- Resolved a problem where drafts and internal notes were visible on the client ticket view in the WordPress Portal.
- Fixed a bug where closed conversation timestamps weren’t appearing correctly when creating new tickets.
- Fixed conversation counts in lists and removed trashed or closed items.
- Fixed crawling issues for websites with over 100 URLs.
- Fixed z-index issue with WebSocket toaster notifications.
- Fixed tag search not working in automation.
- Fixed “inbox undefined” issue affecting visibility.