Since the launch of Knowledge Base 2.0, this is hands down the most exciting update we’ve been working on.
No one wants their documentation to look the same as everyone else’s. With our new customizer, you now have the power to design a help center that’s uniquely yours, perfectly matching your brand’s identity.
Today, we’re thrilled to unveil two brand-new layouts, packed with exciting new capabilities and customization features to give your help center and documentation a fresh, unique look.
Powerful New Layout Engine
Our advanced layout engine makes it easier than ever to build a professional self-service help center or world-class product documentation site in just minutes. Customize layouts and styling to fit your needs, and watch your help center transform into something truly unique.
Help Center Layout
You might already be familiar with our help center layout, but we’ve completely redesigned it from the ground up. Now, you can customize every aspect—from colors and typography to style settings. Tailor it to fit your brand perfectly, giving your help center a fully personalized and modern feel.
Documentation Layout
Our brand-new documentation layout makes creating world-class product documentation a breeze. It’s designed to be easy to navigate, lightning-fast, and visually stunning. With a sleek sidebar, users can effortlessly explore your entire documentation in one place, ensuring a smooth, intuitive experience.
Dark Mode: Complete Control, Seamless Experience
We’ve put extra care into perfecting Dark Mode settings. You now have full control over how your site appears in Dark Mode, from the logo to header images to colors—everything can be set up separately for a customized dark theme.
Even if you don’t make specific changes for Dark Mode, we’ve ensured that every layout still looks stunning and functions smoothly. With this flexibility, you can provide your users with a seamless, eye-friendly experience whether they prefer light or dark themes.
More Color Settings, Simplified for You
We wanted to give you the flexibility to create a help center that stands out, while keeping the process simple. Our new color settings allow you to effortlessly set up a unique, visually stunning help center for both light and dark modes.
Brand New Typography Controls
We’re excited to introduce our brand-new typography controls, giving you full creative freedom over your help center’s text. From body content to headings, you can now customize the look and feel of every text element.
Choose from thousands of Google Fonts and their variations, and adjust the size, line height, and spacing to your heart’s content.
All-New Header Customization
The first thing visitors notice on your website is the header, and now you have complete creative control to make it truly unique. Choose from thousands of images available via Pixabay, or opt for a single color or gradient—whatever suits your brand best.
Our standout background fade feature lets you blend images seamlessly into your header, creating a smooth and vibrant look that grabs attention.
And by popular demand, we’ve added the ability to add links to your header—the most requested feature for our Knowledge Base! Now you can guide your users directly from the top of your page, enhancing navigation and functionality from the very start.
Búsqueda avanzada
Experience the power of search like never before. With the cmd+k shortcut, you can launch the search feature instantly and start typing to get blazing-fast results.
Keywords are highlighted for easy visibility, and the entire process is keyboard-friendly—no need to lift a finger!
Unique Homepage Experience: Fully Customizable with Widgets
Take your documentation homepage to the next level with our brand-new, customizable widgets—designed from the ground up to give you complete creative freedom.
Unlike others, there’s no predefined layout for your homepage. Add any widget you like, arrange them however and wherever you want, and make your homepage truly unique.
Each widget is highly customizable, allowing you to modify everything from layout to colors. It’s your knowledge base—tailored to perfection.
New Footer Settings
We’ve added new Footer Settings to give you more control over your site’s design. Now, you can easily change the background and text colors of your footer to match your brand’s aesthetic.
Additionally, the top navigation is now mirrored in the footer, allowing users to access key links from any part of your site, enhancing navigation and user experience.
More Customization: Fine-Tune Your Knowledge Base
For those times when you need a more personalized touch, we’ve got you covered with even more customization options. You can fine-tune the look and feel of your knowledge base with custom CSS.
Whether you prefer to:
- Upload your own CSS file,
- Link to a remote CSS file,
- Or write custom code directly inside our custom code editor,
Want to learn more? Check out our Knowledge Base Customization Tutorial for a step-by-step guide on taking your customization to the next level.
Other Releases
- Knowledge Base 2.0 – Brand new way to write documentation.
- Buscar en – Just Got Supercharged
- Media Library – Your Central Hub for Managing Media
- Command Center – Your New Superpower
Getting started
New customizer is now available to all ThriveDesk users today. If you’re new to ThriveDesk, there’s no better time to dive in and elevate your customer support. Get started here and see how ThriveDesk can help your business thrive.
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