If you own an eCommerce site, there is primarily only one source of revenue for you; customers. More customers mean more sales, and more sales

If you’re looking for a new way to grow your business, adopting a live chat can be a game changer. Every business owner who takes

When it comes to support channels, live chat has consistently been the most popular. Around 41% of consumers preferring live chat support over any other

Live chat support is the ideal online support option for a customer who needs direct and impromptu assistance because it enables interaction with the capacity

Customer happiness has a significant impact on the success of your organization. If your customer satisfaction level is low, your customer loyalty and retention will

Google is constantly changing its algorithms. Just because your website is ranking in the top 10 today doesn’t mean that it will maintain that position

In today’s fast-paced environment, users generally expect a business to act fast with instant customer support. According to Ifbyphone, 59% of customers are more likely

A customer communication management software allows e-commerce businesses and companies to communicate with their customers smoothly along with developing a trustworthy relationship with them. Customers

If you are the owner of an online business, you may already know that customers want answers to their questions right away, and any doubts

Providing excellent customer service has never been more important than it is now. If your business provides customer service, you need to make sure your

When the products and services shifted to the internet, sustaining a personal connection with your customers in the pre-internet era became difficult. Companies use to

In  51% of cases, customers never go back to a business if they have had a bad experience at the initial go. This means, every

No business can thrive without building upon the trust of its customers. And to achieve that, you must attend to the customers’ feedback and provide

For a business to thrive and prosper, you must listen to your customers’ needs. You must build trust among your audience, attend to customers’ feedback,