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At ThriveDesk, we publish helpful content on everything related to business, SaaS,
customer support, customer experience and marketing. Explore our latest guides, tips, and insights to grow
your business.

Product Updates

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Auto advance to next ticket setting in ThriveDesk platform for seamless customer support management.
ThriveDesk user interface showing the preferences tab with auto-advance to next support ticket enabled for improved workflow efficiency.
September 22, 2025

Disable Auto-Advance Ticket and Android App Update

This release makes the ability to disable auto-advance ticket, Android app faster, more reliable, and easier to navigate, with stronger real-time syncing and better filtering options. Disable Auto-Advance to Next Ticket By default, after you send a reply, ThriveDesk can…

New
My app setup interface screenshot focusing on API integration and custom app configuration for ThriveDesk platform.
A screenshot of the ThriveDesk setup dashboard showing options to create a custom app, assign inboxes, set data cache duration, and configure API endpoints for seamless customer support management.

Introducing SmartApp & Smarter Assistant

New
CRM software dashboard for customer support and communication tools at ThriveDesk.
ThriveDesk customer support platform provides seamless communication and CRM solutions for businesses.

Enhanced Editor, Smarter Assistant & Improved Live Chat

New