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Introducing iOS App v2.0
A completely redesigned mobile experience built for speed, clarity, and maximum productivity. We rebuilt the ThriveDesk iOS app from the ground up with a brand-new interface, improved navigation, and smarter tools that help agents get more done with less effort.…
Disable Auto-Advance Ticket and Android App Update
Drift vs Intercom: A Comprehensive Comparison
Drift and Intercom are top contenders in the world of conversational marketing and customer support.…
9 Customer Service Best Practices
“Do unto others as you would have them do unto you” It’s a simple yet…
10 Best Practices for Knowledge Base
A knowledge base acts as a central information repository, offering a self-service solution to common…
What Does Great Customer Service Mean to You?
Have you ever checked into an overnight hotel room to find chocolates on the bedspread…
New Ticket, Live Chat and Responsive UI
Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent…
15 Qualities of a Good Customer Service Representative
A Customer Service Representative (CSR) is the first contact for customers needing help with a…
15 Actionable Tips for Customer Service
When it comes to customer service, advice is abundant, yet everyone keeps the really helpful…
Fast Response Time: How Fast should I respond?
Let’s say you order some takeout from 2 places similarly distanced from your house. One…
Guide To Intercom Pricing: Stop Overspending!
Intercom has become a popular choice for businesses looking to streamline customer communication and support.…
Customer Feedback Management: How to Manage Customer Feedback? (Guide)
Customer feedback is akin to a treasure chest, unlocking insights into your business’s heartbeat. With…
Implementing Customer Service Policies That Drive Loyalty: Examples and Lessons
In today’s fiercely competitive business landscape, customer loyalty has become a coveted asset for organizations…
What is Real Time Customer Service and Why it is so Crucial?
I’m not going to start off with some clever analogy to give you a working…
Customer Success Vs Customer Service: Complete Guide
Imagine you’re a loyal customer of a leading software company. You’ve been using their products…
What is Trouble Ticket Software: A Complete Guide
Are you drowning in a sea of customer inquiries? Are you struggling to keep track…
How to say sorry for the inconvenience: 11 customer service apology examples
Every support rep has sent an apology email that didn’t land. Here’s how to make…