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Product Updates
View all updatesToggles & Steppers Blocks for Knowledge Base
This release marks a major upgrade for the Knowledge Base editor, giving you new ways to create rich, structured, and interactive content. Alongside these, we’ve also…
Real-Time Label Updates & Thread Editor Controls
This update improves real-time label handling, conversation synchronization, and adds new loading states to make…
Bulk Actions, Smarter Attachments & Smoother Chat Performance
This release introduces powerful bulk actions, smarter attachment handling, and smoother chat performance. We’ve also…
10 Knowledge Base Success Stories to Spark Your Creativity
Have you ever wondered how some businesses achieve remarkable success? The secret often lies in…
Building Blocks of Great Customer Service: 8 Essential Attributes
Imagine calling a customer service line and feeling heard. The essence of exceptional customer service…
Top 8 Characteristics of Excellent Customer Support
In an age where customers crave genuine interaction, connection is vital. Excellent customer support can…
Setting Customer Service Benchmarks: A Guide to Effective Goals
Customer service is the heartbeat of any successful business. In a world brimming with choices,…
10 Essential Tips for Starting Your Own E-Commerce Business
Starting your own e-commerce business is incredibly exciting. The allure of reaching customers worldwide is…
Top 10 Customer Service Objectives Every Business Should Embrace
Exceptional customer service drives businesses forward. It can transform casual shoppers into loyal advocates. Companies…
Customer Service Training Programs: Drive Experience Excellence
The current business landscape is marked by intense competition and countless options for consumers. In…
Automated Customer Service Solutions: Finding the Right Fit for Your Business
Customers today expect seamless interactions, leading businesses to seek innovative ways to enhance their service…
The Road to Outstanding Customer Service: Tips for Success
What does excellent customer service truly mean? It’s more than just a smile or a…
Dos and Donts of Social Media Customer Service: Learn from the Best
In our hyper-connected world, social media plays a pivotal role in shaping customer experiences and…
15 Innovative Customer Retention Strategies for Modern Businesses
Apply these Customer retention strategies to your business and maintain long healthy relation with your…
Enhancing Your Customer Service Experience: From Average to Exceptional
Understanding the importance of customer service is essential for any business looking to thrive in…
The Power of Review by Customer: How Authentic Feedback Drives Sales
Discover how customer reviews influence purchasing decisions and build trust. Learn strategies to leverage authentic…
AI Customer Service: Revolutionizing Customer Experience and Efficiency
Discover how AI is transforming customer service with automation, personalization, and efficiency gains. Learn about…
Elevating Customer Satisfaction: Strategies for Success in 2025
What truly makes a customer happy? This seemingly simple question holds the key to success…