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New Editor for Knowledge Base

mars 6, 2025
ThriveDesk customer support platform, easy-to-use help desk software with markdown support and customizable blocks for efficient business communication.
ThriveDesk is a powerful customer support platform offering markdown support and customizable content blocks, enhancing business communication and customer service efficiency.

This update brings a brand-new editing experience for your Knowledge Base, more flexibility for developers, and a set of fixes to keep things running smoothly.

It’s more intuitive, faster, and makes writing and maintaining articles easier than ever.

Consumer API for Articles

A new API is now available, allowing developers to fetch articles programmatically. This makes it easier to integrate your Knowledge Base content into apps, websites, or other platforms.

Improvements
  • Internal UI updates to deliver a more consistent accordion experience.
Bug Fixes
  • Fixed an issue where CC/BCC email validation wasn’t working correctly.
  • Fixed a bug with AI search logging, ensuring queries are tracked accurately.
  • Fixed a WooCommerce branding issue in certain views.
  • Fixed a bug where an empty body was being created when a signature was enabled.