This week’s updates focus on making your workflow smoother: from new migration support to improved contact management, and subtle UI refinements that make everyday tasks faster and more reliable.
ZenDesk Migration
You can now migrate from ZenDesk directly into ThriveDesk. Bring over your existing data and get started without losing your history.
Smarter Knowledge Base & Assistant
Knowledge Base docs now remember whether you last expanded or collapsed them, so your preferred view sticks.
We also added an event dispatcher to the Assistant, giving developers more flexibility when working with integrations.
Better Contact Management
You can now create contacts directly from the contact details panel, persist CC/BCC fields when saving drafts, and see the actor’s email as a tooltip when hovering over a contact in thread view.
Improvement
- Streamlined UI with meaningful component class names for easier maintainability.
- Refined contact details panel to support direct contact creation.
Bug Fixes
- Fixed shortcut unsubscription issue.
- Fixed missing new lines when adding notes in contact details.
- Fixed live chat input zoom issue on mobile devices.
- Fixed contact search issue in the contact panel.