This release marks a major upgrade for the Knowledge Base editor, giving you new ways to create rich, structured, and interactive content. Alongside these, we’ve also rolled out improvements to conversation previews for more accurate context at a glance.
New Blocks for the Knowledge Base
Custom Toggle Block – Add collapsible sections to your articles, making them cleaner and easier to navigate.
Stepper Block – Perfect for tutorials and guides, this block lets you break processes into clear, step-by-step instructions.
Conversation Preview Fix
- Collapsed threads now display the correct message excerpt, giving you accurate previews without confusion.