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At ThriveDesk, we publish helpful content on everything related to business, SaaS,
customer support, customer experience and marketing. Explore our latest guides, tips, and insights to grow
your business.

Product Updates

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Thrive desk software platform for customer management and business growth optimized for seamless team collaboration and productivity.
ThriveDesk provides a comprehensive customer support and help desk software solution designed to streamline business operations, improve customer engagement, and enhance team productivity.
August 20, 2025

Real-Time Label Updates & Thread Editor Controls

This update improves real-time label handling, conversation synchronization, and adds new loading states to make the Assistant feel more seamless. Real-Time Label Updates Labels (tags) on conversations are now updated instantly via sockets. They can be added, removed, or modified…

New
ThriveDesk customer support platform, easy-to-use help desk software with markdown support and customizable blocks for efficient business communication.
ThriveDesk is a powerful customer support platform offering markdown support and customizable content blocks, enhancing business communication and customer service efficiency.

New Editor for Knowledge Base

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Connect Gmail with ThriveDesk, email forwarding setup, ThriveDesk support, integration with Gmail for customer engagement.
Step-by-step guide on how to connect Gmail with ThriveDesk, including email forwarding and settings configuration for enhanced customer support and team collaboration.

AI Search for Knowledge Base

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