We Archive. You Thrive.

At ThriveDesk, we publish helpful content on everything related to business, SaaS,
customer support, customer experience and marketing. Explore our latest guides, tips, and insights to grow
your business.

Product Updates

View all updates
Chat interface screenshot showcasing ThriveDesk customer support platform with reply options and priority settings, emphasizing seamless communication tools for businesses.
A screenshot of ThriveDesk's customer support dashboard featuring reply options, priority settings, and agent assignment for efficient business communication management.
September 1, 2025

Shareable Live Chat Links & Right-Click Menu for Conversations

This release improves chat reliability, introduces new sharing and navigation options, and adds a powerful right-click menu to conversations for faster workflows. Shareable Live Chat Links You can now generate a shareable link for live chats, making it easier to…

New

Knowledge Base Editor Fixes & Stability Updates

New
Seamless customer support and communication management platform, ThriveDesk offers integrated live chat, help desk, ticketing system, and automation tools for eCommerce and SaaS businesses.
A screenshot of ThriveDesk’s media library showcasing various customer support and communication management features, including live chat, help desk, and ticketing system dashboards.

Media Manager & Video Support for Knowledge Base

New