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At ThriveDesk, we publish helpful content on everything related to business, SaaS,
customer support, customer experience and marketing. Explore our latest guides, tips, and insights to grow
your business.

Product Updates

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September 21, 2025

Toggles & Steppers Blocks for Knowledge Base

This release marks a major upgrade for the Knowledge Base editor, giving you new ways to create rich, structured, and interactive content. Alongside these, we’ve also rolled out improvements to conversation previews for more accurate context at a glance. New…

New
My app setup interface screenshot focusing on API integration and custom app configuration for ThriveDesk platform.
A screenshot of the ThriveDesk setup dashboard showing options to create a custom app, assign inboxes, set data cache duration, and configure API endpoints for seamless customer support management.

Introducing SmartApp & Smarter Assistant

New
CRM software dashboard for customer support and communication tools at ThriveDesk.
ThriveDesk customer support platform provides seamless communication and CRM solutions for businesses.

Enhanced Editor, Smarter Assistant & Improved Live Chat

New