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In today’s fast-paced environment, users generally expect a business to act fast with instant customer support. According to Ifbyphone, 59% of customers are more likely to buy when brands answer their questions in under a…

If you are the owner of an online business, you may already know that customers want answers to their questions right away, and any doubts they have about their purchase can cause you to lose…

In  51% of cases, customers never go back to a business if they have had a bad experience at the initial go. This means, every interaction is important whether it is with potential customers, recent…