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Product Updates

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October 30, 2025

Merge Bulk Conversations, Unified Inbox & Assistant API Update

This release focuses on improving workflow efficiency and reliability across inboxes, LiveChat, and the WordPress Portal. The highlight? You can now merge multiple conversations in a single click. Merge Multiple Conversations at Once You can now merge several conversations together…

New
Contacts management interface on ThriveDesk platform, showcasing organized customer interactions, inbox filtering, and contact details for efficient customer support and relationship management.
Contact list screenshot from ThriveDesk CRM, displaying email, company, and conversation count for customer engagement, support, and communication tracking.

Refined Navigation, Improved Labels & Cleaner Conversation UI

New

Refined Assistant Settings & Smarter Search Filters

New