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Product Updates

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Q&A support interface screenshot.
October 1, 2025

Introducing the All-New ThriveDesk AI Experience

We’re excited to share one of our biggest AI updates yet. This release brings a unified AI interface, instant embedding, and the brand-new AI Playground, making it faster and easier than ever to train, test, and customize your chatbot. No…

New
AI support dashboard interface for ThriveDesk's customer support tools and knowledge base management.
AI support dashboard interface showcasing ThriveDesk’s customer support tools, including AI chatbot, AI inbox, and knowledge base features for efficient customer service.

AI Auto-Reply Config, Smarter Prompts & Live Chat Feedback

New
Chat support dashboard screenshot for ThriveDesk customer service platform with chatbot training and website management features.
ThriveDesk support interface showcasing chatbot training, website link management, and customer interaction features to enhance help desk efficiency and AI-powered live chat solutions.

Redesigned Live Chat, Smarter AI Chatbot & Knowledge Hub

New