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Introducing the All-New ThriveDesk AI Experience
We’re excited to share one of our biggest AI updates yet. This release brings a unified AI interface, instant embedding, and the brand-new AI Playground, making…
Toggles & Steppers Blocks for Knowledge Base
This release marks a major upgrade for the Knowledge Base editor, giving you new ways…
Custom Chatbot Branding & Smarter AI Copilot Actions
This release brings more customization to the AI chatbot, smarter Copilot actions, and refinements to…
Step-by-Step Guide to Conducting a Customer Service Audit
Companies that fail to prioritize their customer experience may find themselves at a disadvantage as…
Essential Customer Service Duties: A Comprehensive Guide
Every interaction with a customer is an opportunity—one that can forge lasting relationships or, if…
Customer Engagement Models 101: Understanding Types and Applications
With the explosion of digital channels and touchpoints, companies increasingly recognize the power of effective…
Understanding Customer Due Diligence: Key Objectives & Implementation Strategies
As businesses navigate the complexities of financial regulation and the ever-evolving landscape of risk, the…
Understanding Workflow Management: Key Concepts and Components
Imagine a bustling office where deadlines loom and tasks pile up, yet there’s an invisible…
Understanding Customer Relations: Key Concepts and Practices
Customer relations go beyond mere transactions; they are the heart of a business’s interaction with…
Mastering Customer Service Interviews: Top 20 Questions and Expert Answers
As customer satisfaction becomes a key focus for businesses, mastering the intricacies of customer service…
Unlocking the Power of Customer Self-Service: Strategies for Success
Imagine a scenario when your inquiry is addressed at the click of a button, and…
Top 10 Must-See Exceptional Customer Service Examples
Imagine stepping into a world where every interaction leaves you feeling valued, understood, and cared…
Navigating Customer Service Targets: Strategies for 2025
The ability to meet and exceed customer needs directly correlates to business success, making it…
Understanding Customer Service Management: Key Concepts and Strategies
In an era where customer satisfaction reigns supreme, the landscape of customer service is evolving…
15 Proven Strategies to Address Frustrated Customer Emails
Every business owner knows that a frustrated customer is a call to action, not just…
Introducing Paddle integration for ThriveDesk
Attention all SaaS creators and Paddle users! ThriveDesk is excited to bring you a new…
Introducing Article Ordering: Organize Your Knowledge Base with Ease
We’re thrilled to introduce one of the most requested features for our Knowledge Base: Article…
Simplifying docs for Search and AI with /llms.txt
Our team has been hard at work to deliver the final Knowledge Base feature of…