We Archive. You Thrive.

At ThriveDesk, we publish helpful content on everything related to business, SaaS,
customer support, customer experience and marketing. Explore our latest guides, tips, and insights to grow
your business.

Product Updates

View all updates
Thrive desk software platform for customer management and business growth optimized for seamless team collaboration and productivity.
ThriveDesk provides a comprehensive customer support and help desk software solution designed to streamline business operations, improve customer engagement, and enhance team productivity.
August 20, 2025

Real-Time Label Updates & Thread Editor Controls

This update improves real-time label handling, conversation synchronization, and adds new loading states to make the Assistant feel more seamless. Real-Time Label Updates Labels (tags) on conversations are now updated instantly via sockets. They can be added, removed, or modified…

New
Seamless customer support and communication management platform, ThriveDesk offers integrated live chat, help desk, ticketing system, and automation tools for eCommerce and SaaS businesses.
A screenshot of ThriveDesk’s media library showcasing various customer support and communication management features, including live chat, help desk, and ticketing system dashboards.

Media Manager & Video Support for Knowledge Base

New
ThriveDesk customer support platform, easy-to-use help desk software with markdown support and customizable blocks for efficient business communication.
ThriveDesk is a powerful customer support platform offering markdown support and customizable content blocks, enhancing business communication and customer service efficiency.

New Editor for Knowledge Base

New