We Archive. You Thrive.

At ThriveDesk, we publish helpful content on everything related to business, SaaS,
customer support, customer experience and marketing. Explore our latest guides, tips, and insights to grow
your business.

Product Updates

View all updates
Chat interface screenshot showcasing ThriveDesk customer support platform with reply options and priority settings, emphasizing seamless communication tools for businesses.
A screenshot of ThriveDesk's customer support dashboard featuring reply options, priority settings, and agent assignment for efficient business communication management.
September 1, 2025

Shareable Live Chat Links & Right-Click Menu for Conversations

This release improves chat reliability, introduces new sharing and navigation options, and adds a powerful right-click menu to conversations for faster workflows. Shareable Live Chat Links You can now generate a shareable link for live chats, making it easier to…

New
Saved replies management interface showcasing ThriveDesk customer support automation platform.
Customer support chatbot with customizable canned responses.

Instant Reply Revamp and Improved Assistant Accessibility

New
AI-powered customer support chat interface on a futuristic cityscape background for ThriveDesk.
Innovative customer service chat platform with AI assistance and ticket management for business efficiency.

Assistant Gets a Fresh Look & Smarter Features

New