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At ThriveDesk, we publish helpful content on everything related to business, SaaS,
customer support, customer experience and marketing. Explore our latest guides, tips, and insights to grow
your business.

Product Updates

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Auto advance to next ticket setting in ThriveDesk platform for seamless customer support management.
ThriveDesk user interface showing the preferences tab with auto-advance to next support ticket enabled for improved workflow efficiency.
September 22, 2025

Disable Auto-Advance Ticket and Android App Update

This release makes the ability to disable auto-advance ticket, Android app faster, more reliable, and easier to navigate, with stronger real-time syncing and better filtering options. Disable Auto-Advance to Next Ticket By default, after you send a reply, ThriveDesk can…

New
Chat support dashboard screenshot for ThriveDesk customer service platform with chatbot training and website management features.
ThriveDesk support interface showcasing chatbot training, website link management, and customer interaction features to enhance help desk efficiency and AI-powered live chat solutions.

Redesigned Live Chat, Smarter AI Chatbot & Knowledge Hub

New

HelpScout Migration

New