Telehealth providers struggle with endless patient questions about appointments, insurance, and technical setup. ThriveDesk AI customer service instantly answers common inquiries about scheduling, platform access, and coverage details, cutting response times by 80%. Our AI solutions help your team handle complex issues faster while automatically managing routine questions. Watch patient satisfaction climb as wait times disappear. Ready to transform your telehealth patient experience?
ThriveDesk AI ✨
Help Desk & AI Chatbot
forTelehealth Services
Trusted by
Support
Streamline Your Patient Support Process
ThriveDesk AI integrates with your telehealth platform to deliver expert information about appointments, technical requirements, and services. Our chatbots handle routine questions while the AI copilot helps your team craft perfect responses when personal touch matters.
Instant Customer Support
Immediate answers about appointment availability, preparing for visits, and costs.
Technical Guidance
Step-by-step help with video platform setup and connection issues.
Automated Ticket Resolution
Quickly solve common scheduling and account questions without staff intervention.
24/7 AI Powered Support
Answer patient questions anytime, even outside business hours.
Automate your customer support
loved by 2,000+ startups
Use Cases
Enhance Your Telehealth Patient Experience
ThriveDesk AI transforms how telehealth providers interact with patients, creating smoother experiences that increase utilization and satisfaction with virtual care.
Appointment Scheduling Assistance
Help patients book, reschedule, or cancel virtual visits easily.
Insurance Verification Guidance
Explain coverage options and verify benefits before appointments.
Technical Setup Support
Guide patients through installing apps and testing connections before visits.
Visit Preparation Instructions
Provide custom pre-appointment guidance for specific consultation types.
Prescription Refill Navigation
Help patients understand how to request medication refills virtually.
Follow-up Care Coordination
Guide patients through post-visit instructions and subsequent steps.
Transform Telehealth Services with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
All the features your team needs
Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.
Upgrade your email management
Maximize team efficiency and provide customers with a personalized and helpful experience using ThriveDesk's shared inbox. Do more with less, deliver exceptional support.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Stay organized and efficient with a shared inbox—perfect for managing email and team communication.
Automate for efficiency
Automate tasks effortlessly with intuitive if/then logic—choose manual or automatic workflows.
Personalize conversations
Efficiently track and display customer info for faster, superior support—no system-hopping.
Help customer in real-time
Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively
Start in minutes
Install Assistant on your website or app for instant customer chat and seamless interaction.
Work together live
Effortlessly collaborate with your team using shared notes, assignments, and permissions, just like managing email.
Chat on your terms
Engage in chat when your team is available, smoothly redirecting customers to alternative options when unavailable.
Know who you’re talking to
Leverage tags and customer profiles for swift, personalized assistance tailored to each customer's needs.
Deliver instant answers to customers
Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively
Easy to create
Set up your Docs site swiftly and publish your inaugural article within minutes. Start addressing FAQs promptly.
Understand customer needs
Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.
Organized and searchable
Use nested categories to organize your articles and make search easy.
Beautifully branded
Personalize your knowledge base with custom company branding to align it perfectly with your brand identity.
Metrics important for your company
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, and user-specific stats for valuable performance insights.
Track custom data points
Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.
Measure happiness
Evaluate customer satisfaction ratings and enhance as needed to drive continuous improvement.
Know your agents
Track agent performance, pinpoint improvements, and enhance effectiveness for optimal customer support.
Enhancing team productivity
Supercharge your team's productivity with advanced tools and collaborative features designed to streamline workflows and maximize efficiency.
Automate your support
Unleash mesmerizing efficiency in customer support with enchanting automated workflows.
AI powered efficiency
With AI-powered efficiency, sparking an extraordinary customer support experience beyond imagination.
Power of canned response
Instantly respond to customer queries with pre-written canned replies for efficient support.
Keyboard shortcuts
Accelerate workflows with lightning-fast keyboard shortcuts for effortless efficiency and productivity.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
Get started for free