Managing author inquiries while producing books and content? ThriveDesk’s AI customer service helps publishing companies handle questions about submission guidelines, publication processes, and royalty structures automatically. Our AI tools provide instant responses about your publishing approach, editorial services, and distribution channels – even during intensive production periods. Improve author satisfaction with responsive communication while your team focuses on creating quality publications.
ThriveDesk AI ✨
Help Desk & AI Chatbot
forPublishing Services
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Enhance Your Publishing Business with Smart AI
ThriveDesk AI transforms author communications for publishing services by providing immediate responses to common inquiries. Our solutions handle everything from submission guidance to production updates, letting your editorial team focus on content development and quality publication.
Instant Submission Information
Provides clear guidelines on manuscript formats, genre requirements, and submission procedures.
Publication Process Explanations
Outlines editorial stages, production timelines, and release scheduling expectations.
Rights and Royalty Details
Communicates compensation structures, rights acquisition, and payment schedules.
Distribution Channel Information
Shares details about market reach, outlet partnerships, and availability options.
Automate your customer support
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Use Cases
AI-Driven Author Support for Publishing Companies
ThriveDesk AI helps publishers deliver exceptional service while managing manuscript evaluation and production workflows. Our tools ensure authors get fast, accurate information while your team focuses on creating successful publications.
Editorial Service Information
Explains developmental editing, copyediting, and proofreading approaches.
Design Process Insights
Outlines cover creation, interior formatting, and visual development procedures.
Marketing Support Details
Communicates promotion strategies, author participation, and publicity opportunities.
Contract Clarification
Provides general explanation of agreement terms, obligations, and standard provisions.
Print Specification Information
Shares details about paper options, binding types, and format considerations.
Digital Publication Guidance
Explains e-book creation, online distribution, and electronic format requirements.
Transform Publishing Services with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
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All the features your team needs
Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.
Upgrade your email management
Maximize team efficiency and provide customers with a personalized and helpful experience using ThriveDesk's shared inbox. Do more with less, deliver exceptional support.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Stay organized and efficient with a shared inbox—perfect for managing email and team communication.
Automate for efficiency
Automate tasks effortlessly with intuitive if/then logic—choose manual or automatic workflows.
Personalize conversations
Efficiently track and display customer info for faster, superior support—no system-hopping.
Help customer in real-time
Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively
Start in minutes
Install Assistant on your website or app for instant customer chat and seamless interaction.
Work together live
Effortlessly collaborate with your team using shared notes, assignments, and permissions, just like managing email.
Chat on your terms
Engage in chat when your team is available, smoothly redirecting customers to alternative options when unavailable.
Know who you’re talking to
Leverage tags and customer profiles for swift, personalized assistance tailored to each customer's needs.
Deliver instant answers to customers
Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively
Easy to create
Set up your Docs site swiftly and publish your inaugural article within minutes. Start addressing FAQs promptly.
Understand customer needs
Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.
Organized and searchable
Use nested categories to organize your articles and make search easy.
Beautifully branded
Personalize your knowledge base with custom company branding to align it perfectly with your brand identity.
Metrics important for your company
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, and user-specific stats for valuable performance insights.
Track custom data points
Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.
Measure happiness
Evaluate customer satisfaction ratings and enhance as needed to drive continuous improvement.
Know your agents
Track agent performance, pinpoint improvements, and enhance effectiveness for optimal customer support.
Enhancing team productivity
Supercharge your team's productivity with advanced tools and collaborative features designed to streamline workflows and maximize efficiency.
Automate your support
Unleash mesmerizing efficiency in customer support with enchanting automated workflows.
AI powered efficiency
With AI-powered efficiency, sparking an extraordinary customer support experience beyond imagination.
Power of canned response
Instantly respond to customer queries with pre-written canned replies for efficient support.
Keyboard shortcuts
Accelerate workflows with lightning-fast keyboard shortcuts for effortless efficiency and productivity.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
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