Handling client inquiries while managing media relationships? ThriveDesk’s AI customer service helps PR firms answer questions about campaign strategies, crisis management, and service offerings automatically. Our AI tools provide instant responses about your PR process, media contacts, and measurement methodologies – even during critical campaign periods. Improve client satisfaction with responsive communication while your team focuses on crafting perfect messaging and media strategy.
ThriveDesk AI ✨
Help Desk & AI Chatbot
forPublic Relations
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Elevate Your PR Agency with Smart AI Support
ThriveDesk AI transforms client communications for public relations professionals by providing immediate responses to common inquiries. Our solutions handle everything from service explanations to campaign timelines, letting your PR specialists focus on media relations and strategic communications.
Instant Service Information
Provides quick answers about PR packages, pricing, and specific service offerings.
Campaign Timeline Guidance
Offers realistic timeframes for different types of public relations initiatives.
Media Outreach Explanations
Clearly explains your approach to media relations, targeting, and pitch development.
Measurement Methodology
Communicates your metrics, analytics approach, and success evaluation standards.
Automate your customer support
loved by 2,000+ startups
Use Cases
AI-Driven Client Support for PR Agencies
ThriveDesk AI helps public relations firms deliver exceptional service while managing complex media campaigns and crisis situations. Our tools ensure clients get fast, accurate information while your PR professionals focus on strategic communications.
Crisis Protocol Information
Outlines your approach to emergency communications, response times, and escalation procedures.
Target Audience Definition
Helps gather detailed information about desired demographics and media targets.
Case Study Sharing
Provides relevant examples of previous successful campaigns based on client needs.
Media Training Information
Explains spokesperson preparation services, interview coaching, and presentation guidance.
Event PR Coordination
Shares details about media event management, press conference support, and publicity services.
Social Media Strategy Guidance
Communicates your approach to social platform integration, content planning, and engagement tactics.
Transform Public Relations with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
All the features your team needs
Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.
Upgrade your email management
Maximize team efficiency and provide customers with a personalized and helpful experience using ThriveDesk's shared inbox. Do more with less, deliver exceptional support.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Stay organized and efficient with a shared inbox—perfect for managing email and team communication.
Automate for efficiency
Automate tasks effortlessly with intuitive if/then logic—choose manual or automatic workflows.
Personalize conversations
Efficiently track and display customer info for faster, superior support—no system-hopping.
Help customer in real-time
Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively
Start in minutes
Install Assistant on your website or app for instant customer chat and seamless interaction.
Work together live
Effortlessly collaborate with your team using shared notes, assignments, and permissions, just like managing email.
Chat on your terms
Engage in chat when your team is available, smoothly redirecting customers to alternative options when unavailable.
Know who you’re talking to
Leverage tags and customer profiles for swift, personalized assistance tailored to each customer's needs.
Deliver instant answers to customers
Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively
Easy to create
Set up your Docs site swiftly and publish your inaugural article within minutes. Start addressing FAQs promptly.
Understand customer needs
Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.
Organized and searchable
Use nested categories to organize your articles and make search easy.
Beautifully branded
Personalize your knowledge base with custom company branding to align it perfectly with your brand identity.
Metrics important for your company
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, and user-specific stats for valuable performance insights.
Track custom data points
Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.
Measure happiness
Evaluate customer satisfaction ratings and enhance as needed to drive continuous improvement.
Know your agents
Track agent performance, pinpoint improvements, and enhance effectiveness for optimal customer support.
Enhancing team productivity
Supercharge your team's productivity with advanced tools and collaborative features designed to streamline workflows and maximize efficiency.
Automate your support
Unleash mesmerizing efficiency in customer support with enchanting automated workflows.
AI powered efficiency
With AI-powered efficiency, sparking an extraordinary customer support experience beyond imagination.
Power of canned response
Instantly respond to customer queries with pre-written canned replies for efficient support.
Keyboard shortcuts
Accelerate workflows with lightning-fast keyboard shortcuts for effortless efficiency and productivity.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
Get started for free