Struggling to keep up with gamer support tickets? ThriveDesk AI customer service transforms player support with instant responses to common questions, cutting wait times by 75%. Our AI helps your agents solve complex issues faster while automatically handling routine inquiries about accounts, billing, and gameplay. Players get faster help, you save on support costs, and everyone enjoys a better gaming experience. See why top gaming platforms trust AI-powered support.
ThriveDesk AI ✨
Help Desk & AI Chatbot
forOnline Gaming
Trusted by
Support
Level Up Your Player Support Experience
ThriveDesk AI works alongside your gaming platform to deliver responsive support when players need it most. Our chatbots handle FAQs while the AI copilot helps your support team craft perfect responses to complex issues, ensuring no player is left waiting.
24/7 AI Powered Support
Always available to help players, even during late-night gaming sessions.
Instant FAQ Automation
Common questions about game features, accounts, and billing answered immediately.
Technical Guidance
Help players troubleshoot connection issues and performance problems quickly.
AI Hands Off to Human Agents
Smoothly transfer complex issues to your team with complete context.
Automate your customer support
loved by 2,000+ startups
Use Cases
Transform Your Gaming Platform’s Support Capabilities
ThriveDesk AI enhances how online gaming companies interact with players, creating smoother experiences that build loyalty and increase player retention.
Account Recovery Assistance
Guide players through account verification and recovery processes seamlessly.
In-Game Purchase Support
Help players with billing questions or problems with virtual items.
Game Update Information
Automatically inform players about patches, server maintenance, and new features.
Technical Troubleshooting
Diagnose and solve common gameplay glitches and connection problems.
Community Rules Enforcement
Help players understand community guidelines and acceptable behavior.
Tournament Support
Provide information about upcoming events, registrations, and prize details.
Transform Online Gaming with AI
Sign up for ThriveDesk today and boost your workflows, customers, and team with AI-driven solutions. Train your first chatbot for free with a 7-day trial—no credit card needed!
loved by 2,000+ startups
All the features your team needs
Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.
Upgrade your email management
Maximize team efficiency and provide customers with a personalized and helpful experience using ThriveDesk's shared inbox. Do more with less, deliver exceptional support.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Stay organized and efficient with a shared inbox—perfect for managing email and team communication.
Automate for efficiency
Automate tasks effortlessly with intuitive if/then logic—choose manual or automatic workflows.
Personalize conversations
Efficiently track and display customer info for faster, superior support—no system-hopping.
Help customer in real-time
Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively
Start in minutes
Install Assistant on your website or app for instant customer chat and seamless interaction.
Work together live
Effortlessly collaborate with your team using shared notes, assignments, and permissions, just like managing email.
Chat on your terms
Engage in chat when your team is available, smoothly redirecting customers to alternative options when unavailable.
Know who you’re talking to
Leverage tags and customer profiles for swift, personalized assistance tailored to each customer's needs.
Deliver instant answers to customers
Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively
Easy to create
Set up your Docs site swiftly and publish your inaugural article within minutes. Start addressing FAQs promptly.
Understand customer needs
Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.
Organized and searchable
Use nested categories to organize your articles and make search easy.
Beautifully branded
Personalize your knowledge base with custom company branding to align it perfectly with your brand identity.
Metrics important for your company
Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.
Report on what matters
Track volume, response time, resolutions, and user-specific stats for valuable performance insights.
Track custom data points
Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.
Measure happiness
Evaluate customer satisfaction ratings and enhance as needed to drive continuous improvement.
Know your agents
Track agent performance, pinpoint improvements, and enhance effectiveness for optimal customer support.
Enhancing team productivity
Supercharge your team's productivity with advanced tools and collaborative features designed to streamline workflows and maximize efficiency.
Automate your support
Unleash mesmerizing efficiency in customer support with enchanting automated workflows.
AI powered efficiency
With AI-powered efficiency, sparking an extraordinary customer support experience beyond imagination.
Power of canned response
Instantly respond to customer queries with pre-written canned replies for efficient support.
Keyboard shortcuts
Accelerate workflows with lightning-fast keyboard shortcuts for effortless efficiency and productivity.
Connect with your existing tech stack
Integrate ThriveDesk software with tools for marketing, analytics and growth that you’re already using. Streamline repetitive tasks to gain more time to focus on things that matter.
Get started for free