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Refined Navigation, Improved Labels & Cleaner Conversation UI

This release focuses on UI refinements, navigation improvements, and better label management, making it easier to find what you need and keep conversations organized.

Contact & Conversation Navigation

contact2 v2 - ThriveDesk

We’ve refreshed the contact UI and introduced a new conversation navigator toggle. This makes it easier to switch between views and quickly manage conversations.

Label Management

label ticket - ThriveDesk

Inbox labels now include “see more” and searching options for faster access. In addition, a new pagination option has been added in label settings, making label-heavy workspaces easier to manage.

Improvements
  • Repositioned documents in the ThriveDesk header for better accessibility.
  • Long excerpts in chat navigator are now truncated for cleaner display.
  • Updated conversation layout for more consistency across views.
Bug Fixes
  • Fixed loading issue in Assistant settings.
  • Corrected time duration display in chat navigator.
  • Fixed wrong excerpt issue in live chat navigator.