This update brings a smoother writing and support experience. From an enhanced editor to smarter Assistant features, everything is designed to make your workflow faster, cleaner, and more reliable.
Enhanced Editor Experience
The editor now comes with a quick-access formatting toolbar positioned at the top. Styling has been unified across editor components with improved button states and updated icons for better consistency and accessibility.
Smarter Assistant
You can now open articles via the Assistant API in multiple viewing modes. Read more about the assistant article api on our help center.
Improvements
- Optimized spacing around the launcher button when using a custom logo.
- Improved live chat message loading by migrating local state to Redux for smoother performance.
- Increased stacking order for AI Copilot and editor containers.
- Saved replies are now updated consistently across all subscribers.
Bug Fixes
- Fixed Assistant identify method so emails from parameters are stored and used correctly.
- Resolved issue where docs would go blank after closing the Assistant with an article open.
Refactoring
- Disabled unused status and assignee UI elements in thread actions.
- Improved error handling and asynchronous logic for more stability.