You can now update the email subject right inside the thread view — no need to leave the conversation or dig through settings.
This small but powerful improvement helps you keep subject lines clear and relevant, especially when a conversation evolves or changes direction.
Renaming a subject – does it alter the conversation for client?
Nah, the original subject name remains visible to the client. So, when you rename a thread, it’s essentially for your and your team’s own benefit – making it easier to keep track and stay sane.