Plus all the features you needed
for thriving customer support

Email Management

Live Chat

Knowldege base

Reporting

Productivity

Upgrade your email management

Maximize team efficiency and provide customers with a personalized and helpful experience using ThriveDesk's shared inbox. Do more with less, deliver exceptional support.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Stay organized and efficient with a shared inbox—perfect for managing email and team communication.

Automate for efficiency

Automate tasks effortlessly with intuitive if/then logic—choose manual or automatic workflows.

Personalize conversations

Efficiently track and display customer info for faster, superior support—no system-hopping.

Learn more about Email Management

Help customer in real-time

Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively

Start in minutes

Install Assistant on your website or app for instant customer chat and seamless interaction.

Work together live

Effortlessly collaborate with your team using shared notes, assignments, and permissions, just like managing email.

Chat on your terms

Engage in chat when your team is available, smoothly redirecting customers to alternative options when unavailable.

Know who you’re talking to

Leverage tags and customer profiles for swift, personalized assistance tailored to each customer's needs.

More about Live Chat

Deliver instant answers to customers

Offer personalized, real-time assistance to your customers directly on your website or within your application. Engage in 1:1 conversations to address their needs promptly and effectively

Easy to create

Set up your Docs site swiftly and publish your inaugural article within minutes. Start addressing FAQs promptly.

Understand customer needs

Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.

Organized and searchable

Use nested categories to organize your articles and make search easy.

Beautifully branded

Personalize your knowledge base with custom company branding to align it perfectly with your brand identity.

More about Knowldege Base

Metrics important for your company

Use Reports to track and optimize team efficiency, channel effectiveness, and customer happiness.

Report on what matters

Track volume, response time, resolutions, and user-specific stats for valuable performance insights.

Track custom data points

Monitor customer search trends to identify high-engagement articles and understand customer interests effectively.

Measure happiness

Evaluate customer satisfaction ratings and enhance as needed to drive continuous improvement.

Know your agents

Track agent performance, pinpoint improvements, and enhance effectiveness for optimal customer support.

Learn more about Reporting

Enhancing team productivity

Supercharge your team's productivity with advanced tools and collaborative features designed to streamline workflows and maximize efficiency.

Automate your support

Unleash mesmerizing efficiency in customer support with enchanting automated workflows.

AI powered efficiency

With AI-powered efficiency, sparking an extraordinary customer support experience beyond imagination.

Power of canned response

Instantly respond to customer queries with pre-written canned replies for efficient support.

Keyboard shortcuts

Accelerate workflows with lightning-fast keyboard shortcuts for effortless efficiency and productivity.

The Most Powerful Customer Support Platform…Without High Cost 👍

IT's easy to setup and start using. I'm using it on daily basis as a main support channel in a ecommerce shop. The UI is much better than other helpdesk. This makes keeping up with request easier and faster. -- Jason C

Basic

Normally 900

$179

One Time

Get started with...

• 1 Mailbox
• 2 seats included
• Live Chat Assistant
• Unlimited emails
• Unlimited chats
• Internal notes with @mentions
• Tagging
• Integrations

Buy Basic

Standard

Normally 3060

$349

One Time

All Solopreneur Features +

• 2 Mailboxes
• 5 seats included
• 1 Knowledge base
• Realtime visitor tracking
• Chat Transcript
• Satisfaction Ratings(CSAT)
• Reporting

Buy Standard

Unlimited

Most Popular

Normally 5699

$529

One Time

All Startup Features +

• 3 Mailboxes
• 10 seats included
• 2 Knowledge Base
• Workflow automation
• Advanced Automation Rules
• API & Webhook
• WP Portal

Buy Unlimited

Deal terms & conditions. Lifetime access to ThriveDesk. Includes all future updates to the Basic, Standard and Unlimited Package. If the plan name changes or is retired, you’ll be moved to the closest equivalent with equal or better value. This does not include features or limits exclusive to higher or new plans. Ability to upgrade between 3 license tiers while the deal is available. Ability to downgrade between 3 license tiers within 30 days of purchase. Only for new ThriveDesk users who do not have existing accounts. 

All plans include these amazing features

• Unlimited Emails
• Unlimited Live Chat
• Brandable Chat widget
• Internal notes and @mentions

• Instant Replies
• Email, In-app, Browser notificaitons
• Multilingual support
• Mobile application

• Email, Chat and Discord support
• Lifetime software updates
• 14 day money back guarantee
• Access to ThriveDesk academy

Our 100% No-Risk Money Back Guarantee!

We’re excited to have you experience ThriveDesk. Over the next 30 days, if ThriveDesk isn’t the best fit, simply reach out!
We’ll happily refund 100% of your money. No questions asked.

Thanks,

Parvez Akther
Founder, ThriveDesk

The answer is YES!

• Can I connect Gmail, Outlook, Hey or my custom email?
• Can our clients respond to our questions via email?
• Can I provide live chat support from my website?
• Can I add chatbot to my live chat assistant?
• Can I whitelabel the chatbot?
• Can I add chat assistant to any website platform?
• Can I customize the live chat widget?
• Can I train AI agent with my website content?
• Can I set AI agent to auto reply or draft response?
• Can I handle ticket and assign them to team member?
• Can Can I automate the support workflow?
• Can I use canned reply/macor to speed up reply?
• Can AI help me reply or polish my reply?
• Can I @mention someone so they're notified about something?
• Can I integrate my fav app with ThriveDesk?
• Can I assign ticket and live chat to multiple people?
• Can I filter tickets and live chat with tags?
• Can I create custom view with different filters?
• Can I create knowledge base to self help client?
• Can I host knowledge base on my own domain?
• Can ThriveDesk tell me which team member performing bad?
• Can ThriveDesk help to resolve customer query faster?
• Can ThriveDesk tell me client satisfaction rate?
• Can I search tickets and filter them?
• Can I connect my WooCommrece store for realtime customer insight?
• Can I use chatbot on my Shopify website?

Have more questions?
We've answer too...

I have questions about your company…

• How long have you been around? Can we trust you?

  Paddle emails you with a payment receipt upon successful payment. This receipt is a valid tax invoice if you had already entered your invoicing information before payment.

  If you did not enter your company’s invoicing information during payment for any reason you can do so within 7 days of the receipt having been issued. Follow the link in the email you received from Paddle to open the receipt in your browser. If you deleted this email you can still find that link after logging into our site, under Billing > Invoices.

  The left hand side of the receipt page has a blue link to enter your invoicing information. Click on it and enter your company information. This is enough to convert the receipt to a valid tax invoice. You can print that page, either to a piece of paper or a PDF file, and file it as a business expense.

  If the link does not appear it may be the case that the receipt has been issued more than 7 days ago. In this case please contact Paddle as noted further above

• What about reliability and uptime?

  If you forgot to enter your VAT number or the VAT number validation did not work at the time, please follow the “Converting your receipt to an invoice” instructions above. While doing that you will enter your VAT number. A VAT refund will be issued in the next few days.

  According to our experience the invoice is not amended to show that no VAT was actually charged. If your tax jurisdiction does not allow that, please contact Paddle at help@paddle.com and do remember to include your invoice number.

• What’s your refund policy like?

  If you forgot to enter your VAT number or the VAT number validation did not work at the time, please follow the “Converting your receipt to an invoice” instructions above. While doing that you will enter your VAT number. A VAT refund will be issued in the next few days.

  According to our experience the invoice is not amended to show that no VAT was actually charged. If your tax jurisdiction does not allow that, please contact Paddle at help@paddle.com and do remember to include your invoice number.

• Can I ask ownership a question directly?

  If you forgot to enter your VAT number or the VAT number validation did not work at the time, please follow the “Converting your receipt to an invoice” instructions above. While doing that you will enter your VAT number. A VAT refund will be issued in the next few days.

  According to our experience the invoice is not amended to show that no VAT was actually charged. If your tax jurisdiction does not allow that, please contact Paddle at help@paddle.com and do remember to include your invoice number.

I have questions about security and our data…

• How long have you been around? Can we trust you?

  Paddle emails you with a payment receipt upon successful payment. This receipt is a valid tax invoice if you had already entered your invoicing information before payment.

  If you did not enter your company’s invoicing information during payment for any reason you can do so within 7 days of the receipt having been issued. Follow the link in the email you received from Paddle to open the receipt in your browser. If you deleted this email you can still find that link after logging into our site, under Billing > Invoices.

  The left hand side of the receipt page has a blue link to enter your invoicing information. Click on it and enter your company information. This is enough to convert the receipt to a valid tax invoice. You can print that page, either to a piece of paper or a PDF file, and file it as a business expense.

  If the link does not appear it may be the case that the receipt has been issued more than 7 days ago. In this case please contact Paddle as noted further above

• What about reliability and uptime?

  If you forgot to enter your VAT number or the VAT number validation did not work at the time, please follow the “Converting your receipt to an invoice” instructions above. While doing that you will enter your VAT number. A VAT refund will be issued in the next few days.

  According to our experience the invoice is not amended to show that no VAT was actually charged. If your tax jurisdiction does not allow that, please contact Paddle at help@paddle.com and do remember to include your invoice number.

• What’s your refund policy like?

  If you forgot to enter your VAT number or the VAT number validation did not work at the time, please follow the “Converting your receipt to an invoice” instructions above. While doing that you will enter your VAT number. A VAT refund will be issued in the next few days.

  According to our experience the invoice is not amended to show that no VAT was actually charged. If your tax jurisdiction does not allow that, please contact Paddle at help@paddle.com and do remember to include your invoice number.

• Can I ask ownership a question directly?

  If you forgot to enter your VAT number or the VAT number validation did not work at the time, please follow the “Converting your receipt to an invoice” instructions above. While doing that you will enter your VAT number. A VAT refund will be issued in the next few days.

  According to our experience the invoice is not amended to show that no VAT was actually charged. If your tax jurisdiction does not allow that, please contact Paddle at help@paddle.com and do remember to include your invoice number.

I have other questions…

• Information for Businesses and EU VAT

  Subscribing as a company

  After clicking the Buy button on our site you are taken to the payment page managed by our reseller, Paddle. The first page lets you enter (or verify) your email address and country:

  

  Even though you see VAT being applied, click on Continue.

  In the next page, look at the left hand side:

  

  If you are an EU company click on the “+ Add VAT” link on the left hand side to enter your invoicing information, including your VAT number without the two-letter country prefix. You will see that no VAT is being charged.

  If you entered a VAT number and VAT is still charged please check your VAT number with the EU VIES service:

  • If the service reports the VAT number as invalid you can proceed without entering your business information at this step; after subscribing you will need to follow the instructions under “Converting your receipt to an invoice” below.
  • If the service reports a temporary problem with the member state’s database you can proceed with your payment without entering your business information and follow the instructions under “Requesting a VAT refund” below after a day or two. You will be refunded the VAT and your receipt will be converted to an invoice.

  If you a non-EU company the “+ Add VAT” link does not appear. Instead, proceed with the payment and follow the instructions below, under “Converting your receipt to an invoice”. Please note that sales tax may be added if applicable.

  Good to know: Paddle is the Merchant of Record, meaning that you are paying Paddle, therefore the invoice is issued by Paddle, not ThriveDesk. Kindly note that Paddle is based in the United Kingdom. All UK businesses will be charged the applicable VAT regardless of whether they enter a valid VAT number, in accordance to local tax laws.

• What is a Shared Inbox? Why should we have one?

  A Shared Inbox is a special kind of Inbox that lets multiple team members handle emails that come into one Inbox without any problems.

  • Team collaboration: Private internal notes, @mentions, and collision detection prevent team members from working on the same conversation simultaneously.
  • Conversation History: Easily see the full audit trail on a conversation of who has worked on it and what has happened on it.
  • Reporting: makes it simple to keep tabs on both the individual and collective performance of your team.
  • Powerful Search: With a powerful search query builder, you can find anything and everything with a few clicks.

• Is my data safe with ThriveDesk?

  We adhere to the industry’s best practices and highest standards in all aspect of our work, from code to infrastructure. The data is stored and replicated over various AWS (Amazon Web Services) servers and locations. Every hour, we perform a backup of our data and store it in multiple locations. Only a small number of our engineers get access to client data because we work on a “Need to know basis.”

  We’ve baked in several layers of enterprise-grade security into our product, platform, and processes. Everything is 256 bit encrypted. ThriveDesk is privacy focused GDPR compliant software from day one.

• How is ThriveDesk different from sharing a Gmail login?

  There are no team-oriented features in Gmail because it was designed to be used by only one person. As part of the ThriveDesk platform, you’ll be able to take advantage of sophisticated collaboration features such as private notes, @mentions, and collision detection.

  In addition, we have a bunch of handy features like conversation states, canned reply, powerful reporting and customer information widgets that contain full customer purchase history.

• Does ThriveDesk allow us to support multiple brands?

  Yes. You can forward in multiple email addresses and each will have its mailbox in ThriveDesk. Your team can see and respond as desired for each brand/store. You can also have multiple assistants, chats, knowledge bases, communities, etc. Each is customized with your branding.

• What integrations do you offer?

  ThriveDesk offers several integrations that can be added to your account. These include internal integrations (assistant, knowledge base, community, etc) as well as a variety of third-party apps that can be connected to ThriveDesk.

• Does ThriveDesk support live chat?

  Yes. We’ve made it super simple to get started with Live Chat with your customers on your website or app through the ThriveDesk Assistant.

• Do you have Knowledge Base tool?

  Yes! We have a powerful, customizable Knowledge Base available for you.

• How long does it take to set up our account? Can you help?

  As soon as you sign up, our onboarding workflow guides you through the process of setting up your mailbox and adding your team members in just a few clicks.

  Please don’t hesitate to get in touch with our support team if you have any questions or concerns about how to set up your account.

• Can I delete my data and account?

  Yes, from your account settings you can delete your account and we’ll remove everything instantly. You’ve the complete right to be forgotten.

• What payment methods do you accept?

  We accept payments from PayPal, MasterCard, Visa, American Express, and all major credit & debit cards.

• Converting your receipt to an invoice

  Paddle emails you with a payment receipt upon successful payment. This receipt is a valid tax invoice if you had already entered your invoicing information before payment.

  If you did not enter your company’s invoicing information during payment for any reason you can do so within 7 days of the receipt having been issued. Follow the link in the email you received from Paddle to open the receipt in your browser. If you deleted this email you can still find that link after logging into our site, under Billing > Invoices.

  The left hand side of the receipt page has a blue link to enter your invoicing information. Click on it and enter your company information. This is enough to convert the receipt to a valid tax invoice. You can print that page, either to a piece of paper or a PDF file, and file it as a business expense.

  If the link does not appear it may be the case that the receipt has been issued more than 7 days ago. In this case please contact Paddle as noted further above

• Requesting a VAT refund (European Union clients only)

  If you forgot to enter your VAT number or the VAT number validation did not work at the time, please follow the “Converting your receipt to an invoice” instructions above. While doing that you will enter your VAT number. A VAT refund will be issued in the next few days.

  According to our experience the invoice is not amended to show that no VAT was actually charged. If your tax jurisdiction does not allow that, please contact Paddle at help@paddle.com and do remember to include your invoice number.

We Are Proud of Our Amazing Team.😍