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Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent…

A Customer Service Representative (CSR) is the first contact for customers needing help with a…

When it comes to customer service, advice is abundant, yet everyone keeps the really helpful…

Let’s say you order some takeout from 2 places similarly distanced from your house. One…

Intercom has become a popular choice for businesses looking to streamline customer communication and support.…

Customer feedback is akin to a treasure chest, unlocking insights into your business’s heartbeat. With…

In today’s fiercely competitive business landscape, customer loyalty has become a coveted asset for organizations…

I’m not going to start off with some clever analogy to give you a working…

Imagine you’re a loyal customer of a leading software company. You’ve been using their products…

Are you drowning in a sea of customer inquiries? Are you struggling to keep track…

Every support rep has sent an apology email that didn’t land. Here’s how to make…

As not-for-profit financial cooperatives, credit unions aim to provide their members with exceptional service and…

Instant and personalized communication with patients is crucial for healthcare organizations today. Live chat software…

Providing responsive, personalized customer service is crucial for banks and financial institutions looking to build…

Live chat software has become an essential tool for startups looking to provide real-time customer…