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Notes de version, août 2022 : Suivi des visiteurs en direct, Assistant plus rapide, Doc amélioré et plus encore !

Mise à jour de la bannière du poste

Bienvenue à la note de version mensuelle de ThriveDesk ! Depuis le lancement de ThriveDesk 2.0, notre équipe a travaillé sans relâche pour sortir de nouvelles fonctionnalités et optimiser la plateforme tous les jours. Nous avons fait quelques mises à jour majeures que je suis impatient de partager, mais c'est le sujet du mois prochain ;)

Suivi des utilisateurs en temps réel

Activités - ThriveDesk

Grâce à notre fonction de suivi des utilisateurs en direct, l'assistance par chat en direct devient amusante et passionnante. Vous pouvez voir ce que font les visiteurs de votre site web et d'où ils viennent sans porter atteinte à leur vie privée.

Assistant ne garde trace des visiteurs que lorsqu'ils cliquent sur le widget de chat en direct. L'adresse IP est rendue anonyme et nous ne conservons aucune information personnelle sur notre serveur. Tout se passe en même temps !

Vous pouvez déterminer la qualité de votre assistance en voyant si le client va dans la bonne direction. Amenez-le à la page de paiement, à la page d'acceptation, et laissez-le voir ce qui se passe en direct.

Typing Indicator

Xnapper 2022 08 21 13.51.47 - ThriveDesk

This new type indicator will be visible to both the visitor and the support agent. You will now be aware of when the other participant is typing and you are.

Article suggestion widget got better

The Assistant doc widget will display recently uploaded articles on the doc site. People may quickly access the doc site from the Assistant to see what you are writing about and do searches.

assistant doc widget - ThriveDesk

The article Assistant will automatically expand when you click on it to make it easier to read. Although it may be collapsed back to its original shape, this additional feature makes reading much more enjoyable.

Our prefetching method has resulted in a 2x quicker loading of articles. We prefetch the article in the background when you hover over it, loading it before you ever click. This method makes the article open really quickly!

Beta: Workflow Automation

Xnapper 2022 09 19 8.58.52 AM - ThriveDesk

One of the most requested features now on limited beta. If done properly, automation might be very effective and time-saving. Although automation appears straightforward at first glance, it is actually rather sophisticated. Without proper optimization, this might immediately bring down the server.

Because of this, we only published a restricted version of the automation and began to track its effectiveness.

When the entire version of our new design is released, it will include a few amazing features that will blow your mind.

Instant Reply on New Conversation

instant reply - ThriveDesk

Customer support not only about replying customer emails but also sending them email proactively. With our Instantly reply feature, you can now initiate a conversation with your previously saved replies.

Inbox specified saved replies or global, you can access both from here. 

Improving the visibility of tickets

image 2 - ThriveDesk

Before, you had no idea who was reading or responding to the article. You do now!

You can see who on your team is reading the article and responding in real time. This is a terrific enhancement that will save you time and stop you from writing duplicate responses.

Access level control for Assistant

image - ThriveDesk

You now have the ability to decide which roles are permitted to control the Assistant’s settings. Now, only the person in the role assigned to the responsibility may manage or delete any assistants.

Media manager for Doc site

Xnapper 2022 09 19 8.54.18 AM - ThriveDesk

Through the Editor’s media manager, you will have access to all of the material that you have uploaded. You are now able to delete images from your website, as well as reuse any picture that you have already published.

Alert block for Doc 

Xnapper 2022 09 19 8.52.50 AM - ThriveDesk

Without some alert blocks, a knowledge base wouldn’t be complete, right? You may now add blocks with icons for info, success, warning, and danger alerts to your content.

The content of these alert blocks is completely customizable, so you may include a link, a list, or anything else inside the block.

Search query reporting for Doc

Xnapper 2022 09 19 8.48.00 AM - ThriveDesk

Now you are aware of what a visitor is searching for on your knowledge base and how well your content matches that query. You may optimize current content or develop new articles depending on popular search terms.

No more guessing; confidently compose content.

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