顧客とのあらゆるやりとりが、ブランドを強化し、永続的な印象を残す機会になると考えたことがありますか?
一流のカスタマー サポートを提供することで、顧客の目標達成を支援できるだけでなく、今後何年にもわたってビジネスを支えてくれる忠実な顧客のスーパーヒーロー チームを構築することもできます。
これは、顧客がさまざまなオプションを持ち、いつでも切り替えることができるオンライン マーケットプレイスにとって非常に重要です。
つまり、顧客をより良く扱えば扱うほど、より多くの人々があなたの店を信頼し、あなたの製品やサービスを利用したいと思うようになるということです。
ですから、Freemius ショップのオーナーの皆さん、あらゆる顧客とのやり取りを輝かせるチャンスにする時が来ています。
ThriveDesk が Freemius との直接統合を発表!
We want you to uplift your game and woo your customers with the best possible support. This integration is going to make you wonder how you ever lived without it.
Let’s tell you more about the Freemius integration for ThriveDesk and clarify what this means for you.
Identify important customers superfast
When you integrate your Freemius store data with ThriveDesk, a new widget appears in the customer conversation screen. At the very top of the widget, your agents can check basic customer history and insanity to decide if the customer deserves a priority service or not.
No business should be keeping their highest paying customers on hold, and we know you won’t either. That’s why our integration lets your team segregate important customers right from the start.
Easier problem identification
Often, customers send support queries that do not have enough information. It may be because they were angry and excited, or it could be because of their forgetful nature. When this happens and the customer demands immediate problem resolution, it won’t be a good idea to ask them which product they are using that is causing the difficulty.
The Freemius widget attached to your conversion window will show you right of the bat the products your customers has subscribed to. Your agents won’t need to ask the wrong question(because often this makes the customer furious) and the issue can be resolved easily.
The Slug Headache
A small technical detail can often cause a lot of trouble. For example, white setting up a plugin purchased from Freemius store, customers often put the slug wrong. This leads to malfunction of the plugin and operation comes to a halt.
We have seen that almost 30-40% of customers face setup issue related to slug. The widget shows the write slug for the plugin to use which your agents can easily suggest your customers, should your customers face this very common yet painful problem.
One of the common customer complaints store owners receive is can I avail this feature. Why? The answer lies in the package they have purchased. If your store offers multiple pricing plans and features vary based on those plans, your agents can answer this query just by looking at the plan the customer has purchased.
In the previous picture, you also can see it displaying the current plan your customer is on.
The right environment to flourish
What do trees and software have in common? They both need the right environment to flourish.
When your customers do not fulfill the environment requirements yet expect their plugin or theme to work, your agents might find themselves in a difficult situation.
A plugin may not work for many reasons, but if it is because of the right environment, this needs to be identified quickly. Our environment settings details does just that.
Your agents can quickly take a look at the environment settings and guide the customers accordingly. Your customers will be happy, your agents will be relaxed. That what we call a win-win.
Customer Payment Information
Customer payment is one of those items that raises a lot of problems in both ends. In order to solve any payment related issues, your agents need to have access to all the payment related information.
The Freemuis integration widget shows all the necessary information related to payment such as current plan, paid amount, payment breakdown etc so that your agents can thrive in customer support should there be any payment related issues.
Setting up Freemius Integration
Now, let’s see how you can integrate the app with ThriveDesk.
You need to install the Freemius app from the ThriveDesk app store. Check this video tutorial for full understanding of the process.
Also, if you would like to read the developer documentation, here is the link to that.
Things you get with the Freemius integration
The Freemius integration lets you
- Ability to connect two plugins with each inbox: You can connect two plugins with each inbox inside ThriveDesk. This is a big thing since Helpscout only lets you connect one plugin at a time. Connecting more than one plugin gives your agents more data and increases efficiency in delivering the best customer support.
- Easy setups process: The setup process for the integration is extremely easy. It is done though Api-calling. ThriveDesk does not store any data which means you get to enjoy privacy and mental peace.
- Huge savings on cost: The math is quite simple. If you have 10 plugins to sell on Freemius and you need to provide support for all those plugins, ThriveDesk literally cuts down 50% of your costs straight our of the box compared to other available alternatives. As a business owner, who doesn’t like saving money on business costs!
A Decision that Matters
Listen up, Freemius shop owners! If you want to be a smart and savvy entrepreneur, we suggest you cut down unnecessary costs.
Currently, ThriveDesk Freemius integration is the most budget-friendly helpdesk deal for Freemius shop owners. With each inbox, you can tag two Freemius products and thrive customer support.
Moreover, ThriveDesk is easy to use, easy to set up. The integration allows support agents to access customer data within the ThriveDesk dashboard, eliminating the need to access the Freemius admin panel.
WPPortal: Create help center inside your WordPress site
Since we’re talking about the WrodPress space, you may also want to consider getting WPPortal. ThriveDesk has recently launched this new service called WPPortal that lets WordPress site owners arrange a dedicated support portal for their customers within WordPress customer dashboard:
Using the portal, customers can:
すべての会話を表示
WPPortalでは、ポータルインターフェース上で顧客が自身の会話履歴全体にアクセスできる権限を付与できます。.
最適化された検索機能により、顧客は会話リストをスクロールすることなく、特定の会話を簡単に見つけることができます。.
これは、延々と続く会話リストを手作業で探すのに費やす時間を削減することで、問題報告のプロセスを効率化する上で必要な利便性である。.
Do Faster Communication and Issue Resolution
WPPortalを使えば、顧客はより迅速にあなたに連絡を取ることができます。.
ウェブサイトに統合すれば、顧客は顧客ダッシュボードからワンクリックで新しい会話を開始できるようになります。.
これは、お客様にとってより便利なサービスを意味します。.
Get Built-in Access to Knowledge Base
DIYが主流の時代において、WPPortalはまさに顧客がそれを実現することを可能にします！
チケットを作成する前に、顧客は検索オプションを利用して、WordPress 上に構築された貴社のネイティブ ナレッジ ベースを検索し、問題解決に役立つ既存のリソースを見つけることができます。.
顧客自身が問題を解決できる能力を身につけさせることは、サポート担当者が抱えるサポートチケットの件数を減らすことにつながります。.
つまり、サポート担当者は、同じ些細な問題を何度も繰り返し解決するのではなく、より多くの時間と高度なスキルを必要とする、より重要なサポート問題の解決に集中できるようになるということです。まさに皆にとってメリットのあることです！
Access a wide array of Integrations
ThriveDesks WPPortal allows for an extensive range of invaluable integrations on the business ends.
As a result, you or your support agents don’t need to toggle between browser tabs. Also, apart from support, all other important business operations can run seamlessly without much effort.
And we all know at this point that how tedious things can get when we have to back and forth between multiple places to verify customer information.
どう考えても、これは当然の選択です！WPPortalは、お客様のサポート体制とビジネス全体を大幅に向上させることができます。.
Here is an overview of WPPortal to give you some solid idea about how it works:
まとめ
If you’re on the hunt for an awesome helpdesk solution that won’t break the bank, then you’ve gotta check out ThriveDesk.
One of the coolest things about ThriveDesk is how it gives you access to all your customer data right in the dashboard. That means you can offer more personalized support to your customers, which leads to happier and more loyal customers. And who doesn’t want that, right?
Plus, the setup process is a breeze, and you can connect multiple plugins with each inbox.
And let’s not forget about the money you’ll save with ThriveDesk.
Now, as a Freemius store owner, if you are looking to provide top-notch customer support while also cutting unnecessary costs, ThriveDesk, will definitely be the tool to take your business operations to the next level!
