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Imagine you’re a loyal customer of a leading software company. You’ve been using their products for years, but recently ran into a technical issue that left you feeling frustrated and unsure of where to turn.…

Are you drowning in a sea of customer inquiries? Are you struggling to keep track of customer issues bouncing around your inbox or lost in phone calls? Dreading that eventual bad customer review on account…

We’ve been doing this long enough to know the difference between good customer service and bad customer service.  Often the most telling difference isn’t the templates they use, the number of agents they have or…

Customer complaints occur when there’s a gap between what a business promises and what customers actually experience.  This happens when customers perceive a brand differently from their actual service encounters. Customer complaints, though unavoidable, can…

Hey there! Do you want to build a loyal customer base by ensuring great customer satisfaction, huh? Well, you’ve come to the right place.  In this article, we’ll unlock the secret on how to meet…