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Assistant Gets a Fresh Look & Smarter Features

AI-powered customer support chat interface on a futuristic cityscape background for ThriveDesk.
Innovative customer service chat platform with AI assistance and ticket management for business efficiency.

We’ve reimagined the Assistant with a cleaner design, smoother animations, and new tools that make it easier to navigate and use.

Highlights
  • A completely redesigned UI for a modern, intuitive experience.
  • Added smooth animations across the interface.
  • Introduced tabs to the Assistant UI for better feature organization.
  • Improved message bounce information with a helpful tooltip.
  • Added a delete option in the search component for more control.
  • Introduced avatar with initials as a fallback when gravatar is unavailable.
  • Added an advanced AI engine section with extra settings and stability fixes.

Avatar with Initials Fallback

Integrated customer support and help desk software for seamless team collaboration and effective client management.

When a gravatar isn’t available, the system will now automatically generate an avatar using the user’s initials.
This ensures every user has a clear and recognizable profile image, improving conversation clarity and team visibility.

Bug fixes
  • Fixed an issue where images were not showing when forwarding and viewing.