Live Chat has officially arrived on Android — and it’s a game changer.
This isn’t just a new feature; it’s a complete rebuild of the Live Chat experience on mobile — faster, smoother, and more powerful than ever.
💬 Live Chat — Reimagined
The Live Chat module has been fully rebuilt for speed and stability. Now you can chat with customers in real time, manage threads, and handle replies effortlessly — all from your Android device.
⚡ Major Features & Improvements
You’ll also find a brand-new, customizable toolbar designed for quick access to key actions, making chat management faster and more enjoyable.
- Attachment Support: Send and view file attachments directly from chat.
- Instant Replies: Quickly respond with saved replies that automatically replace placeholders.
- Rich Text Editor: Format your messages with bold, italics, links, and more for a polished look.
- Chatbot Events: Experience smoother, smarter chatbot interactions with robust event handling.
- Custom Toolbar UI: The new editor toolbar has been redesigned for a cleaner, more intuitive feel.
🧭 UI & Theming Enhancements
We refined the entire interface for a more polished experience. The navigation header uses clear icons, dark mode colors are perfectly balanced for readability, and the Saved Replies screen now looks and feels consistent across all devices.
- Cleaned up navigation: Correct icons now appear in the chat header for better orientation.
- Night Mode Fixes: Text and colors now adjust properly for dark mode, ensuring readability at all times.
- Consistent Saved Replies UI: Standardized icons and spacing for a uniform look across devices.
🪄 Stability & Fixes
Performance and reliability have been improved across the app. Contact replies now appear instantly, images load properly, and chat lists show complete messages. Notifications are smarter, alignment issues are fixed, and data refreshes automatically when switching inboxes or organizations.
- Real-time Contact Replies: See customer replies instantly within mobile threads.
- Clear Message Context: Agent and client replies are visually distinguished, including agent attribution.
- Pagination & Scrolling: Fixed issue where the last message wasn’t visible in the chat list.
- Image Loading: Resolved the bug causing long images to load indefinitely.
- Page Navigator: Fixed style inconsistencies when switching between views.
- Actor Notifications: Mobile app now correctly ignores actor agent notifications.
- Option Alignment: Adjusted general option alignments for a cleaner UI.
- Data Refresh: Saved replies now refetch properly when switching organizations or inboxes.