Why our customers choose ThriveDesk vs Zendesk

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dashboard interface

ThriveDesk

Zendesk

Savings

1 Users
$49
$89/mo
$840/year
3 Users
$59
$267/mo
$2,520/year
5 Users
$69
$445/mo
$4,200/year
10 Users
$119
$890/mo
$8,400/year
15 Users
$149
$1780/mo
$16,800/year

What makes ThriveDesk different

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shared

1

ThriveDesk is more affordable than Zendesk

A shared inbox is a common inbox to which all customer conversations, tickets, and queries are directed to. It lets multiple people in your organization access, read, and respond to customer queries in a seamless and integrated manner.

2

ThriveDesk is easier than Zendesk

According to a survey, 68% customers engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase.

Optimize conversions, prevent cart abandonment, and be there for your customers when they need you with ThriveDesk’s Live Chat feature.

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5/5

Technext Limited has been using the ThriveDesk customer support solution for it’s four products – MailBluster, Graduate Network, online Journal Editor & Smart LMS.

techenxt logo

TechNext Limited

Managing Director

5/5

Technext Limited has been using the ThriveDesk customer support solution for it’s four products – MailBluster, Graduate Network, online Journal Editor & Smart LMS.

themefisher logo

Themefisher

Chief Executive Officer

5/5

Technext Limited has been using the ThriveDesk customer support solution for it’s four products – MailBluster, Graduate Network, online Journal Editor & Smart LMS.

techenxt logo

TechNext Limited

Managing Director

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3

ThriveDesk is best for Startup

ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.

4

ThriveDesk's community brings together your discussions, memberships, and content.

Drive user engagement and increase customer lifetime value by enabling your customers to come together, connect, and collaborate on ideas, discussions, and projects.

community
5/5

Technext Limited has been using the ThriveDesk customer support solution for it’s four products – MailBluster, Graduate Network, online Journal Editor & Smart LMS.

So far we are happy with the user experience and solutions provided by ThriveDesk. The customer support is excellent. We are waiting for the upcoming release for one of our most requested features – create support issues manually. That will add more value for our business and help us thrive our customer support.

We wish success for the product and recommend ThriveDesk for our national and international cu stomers.

techenxt logo

TechNext Limited

Managing Director

5/5

We have been using ThriveDesk as our primary support system and so far we are very much satisfied with the experience.

Earlier, we used Zendesk for our support system but after working with ThriveDesk I would highly recommend ThriveDesk for providing support to users.We could easily integrate ThriveDesk with our website and it’s user-friendly dashboard enables us to manage the content in an organized way. Most importantly, it’s loading time is really praiseworthy which in turn helps to provide quick support to our users. As a result, our customers are happy with our service and we can build a strong relationship with them.

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Themefisher

Chief Executive Officer

shared

5

ThriveDesk included unlimited live chat

Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.

6

ThriveDesk knowledge base is included for free

Collect and analyse customer interactions to provide them with more personalized service. Gaining deeper visibility into your customers’ profiles helps to build better relationships and increase customer loyalty.

report img 1
5/5

Technext Limited has been using the ThriveDesk customer support solution for it’s four products – MailBluster, Graduate Network, online Journal Editor & Smart LMS.

techenxt logo

TechNext Limited

Managing Director

5/5

Technext Limited has been using the ThriveDesk customer support solution for it’s four products – MailBluster, Graduate Network, online Journal Editor & Smart LMS.

themefisher logo

Themefisher

Chief Executive Officer

5/5

Technext Limited has been using the ThriveDesk customer support solution for it’s four products – MailBluster, Graduate Network, online Journal Editor & Smart LMS.

techenxt logo

TechNext Limited

Managing Director

shared

7

ThriveDesk's automations aren't complicated

Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.

8

ThriveDesk is more personal for your customers

Collect and analyse customer interactions to provide them with more personalized service. Gaining deeper visibility into your customers’ profiles helps to build better relationships and increase customer loyalty.

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Use ThriveDesk for free for 14 days. Zero risk. High returns.

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Compare all features

Starter

Essential

Business

ThriveDesk Suite

Annual Subscription Term ( per agent )

$49

$79

$149

Monthly Subscription Term ( per agent )

$69

$99

$299

Email

Email with unlimited addresses

Contact form

Ticket file attachment size

Incoming email authentication

Live Chat

Customizable chat form

Offline messaging

Community

Email with unlimited addresses

Contact form

Ticket file attachment size

Incoming email authentication