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Zendesk Compare
Why our customers choose ThriveDesk than Zendesk
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Free 14-day Trial
ThriveDesk
Zendesk
Savings
1 Users
$49
$89/mo
$840/year
3 Users
$59
$267/mo
$2,520/year
5 Users
$69
$445/mo
$4,200/year
10 Users
$119
$890/mo
$8,400/year
15 Users
$149
$1780/mo
$16,800/year
Free 14-day Trial
What makes ThriveDesk different
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1
ThriveDesk is more affordable than Zendesk
A shared inbox is a common inbox to which all customer conversations, tickets, and queries are directed to. It lets multiple people in your organization access, read, and respond to customer queries in a seamless and integrated manner.
- Automate processes
- Organize tickets
- Canned replies
- Reply undo
- Keyboard shortcuts
- Conversation history
- Spam filtering
- Auto-responders
- Default status update
- Instant notification
2
ThriveDesk is easier than Zendesk
According to a survey, 68% customers engage in live chat and 63% prefer getting back to a website with live chat for repeat purchase.
Optimize conversions, prevent cart abandonment, and be there for your customers when they need you with ThriveDesk’s Live Chat feature.
- Live-chat with an agent
- Offline messaging
- Proactive messaging
- Chat bots
- Automated replies from knowledgebase
5/5
Technext Limited has been using the ThriveDesk customer support solution for it’s four products – MailBluster, Graduate Network, online Journal Editor & Smart LMS.
TechNext Limited
Managing Director
5/5
We moved from Zendesk to ThriveDesk and I would highly recommend ThriveDesk to everyone. It’s loading time is insane. Our customers are happy with our service and we can build a strong relationship with them.
Themefisher
Chief Executive Officer
5/5
Technext Limited has been using the ThriveDesk customer support solution for it’s four products – MailBluster, Graduate Network, online Journal Editor & Smart LMS.
TechNext Limited
Managing Director
3
ThriveDesk is best for Startup
ThriveDesk’s Reporting tool helps you make data-driven decisions to support and delight your customers.
- Conversations reporting
- Happiness score
- Leaderboard
- Company performance
4
ThriveDesk’s community brings together your discussions, memberships, and content.
Drive user engagement and increase customer lifetime value by enabling your customers to come together, connect, and collaborate on ideas, discussions, and projects.
- Organize discussions in private, public or secret spaces.
- Have discussions around specific topics and tags
- Assign roles & responsibilities and individual moderators
- Editable slug for high SEO rankings
- White-label community experience
- React to posts through emojis
- Invitation through email
- Individual channel layout
5/5
Technext Limited has been using the ThriveDesk customer support solution for it’s four products – MailBluster, Graduate Network, online Journal Editor & Smart LMS.
TechNext Limited
Managing Director
5/5
We moved from Zendesk to ThriveDesk and I would highly recommend ThriveDesk to everyone. It’s loading time is insane. Our customers are happy with our service and we can build a strong relationship with them.
Themefisher
Chief Executive Officer
5
ThriveDesk included unlimited live chat
Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.
- Live-chat with an agent
- Offline messaging
- Proactive messaging
- Chat bots
- Automated replies from knowledgebase
6
ThriveDesk knowledge base is included for free
Collect and analyse customer interactions to provide them with more personalized service. Gaining deeper visibility into your customers’ profiles helps to build better relationships and increase customer loyalty.
- Live-chat with an agent
- Offline messaging
- Proactive messaging
- Chat bots
- Automated replies from knowledgebase
5/5
We moved from Zendesk to ThriveDesk and I would highly recommend ThriveDesk to everyone. It’s loading time is insane. Our customers are happy with our service and we can build a strong relationship with them.
Themefisher
Chief Executive Officer
7
ThriveDesk’s automations aren’t complicated
Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.
- Live-chat with an agent
- Offline messaging
- Proactive messaging
- Chat bots
- Automated replies from knowledgebase
8
ThriveDesk is more personal for your customers
Collect and analyse customer interactions to provide them with more personalized service. Gaining deeper visibility into your customers’ profiles helps to build better relationships and increase customer loyalty.
- Live-chat with an agent
- Offline messaging
- Proactive messaging
- Chat bots
- Automated replies from knowledgebase