--- title: "WordPress Customer Support Software & Helpdesk Plugin | ThriveDesk" canonical: "https://www.thrivedesk.com/wordpress/" author: ThriveDesk description: "The helpdesk built for WordPress: a shared inbox, live chat, and AI that install as a WordPress.org plugin, with WooCommerce, EDD, and Stripe data beside every ticket. Start free." categories: [page] --- # Your search for a WordPress Helpdesk plugin ends here ThriveDesk is a full helpdesk that runs on WordPress without querying your database or adding one more thing to maintain. It's fast, it plugs into the WordPress tools you already run, and there's an API for everything else. [Start free trial](https://app.thrivedesk.com/auth/register) [View all integrations](https://www.thrivedesk.com/integrations/) 7 days free trial — no card required Trusted by WordPress and WooCommerce businesses 4.9 / 5.0 G2 reviews Why ThriveDesk ## Why ThriveDesk is the better helpdesk for WordPress Help Center ### A Help Center that lives on your site Embed a Help Center into your WordPress site that doesn't touch your database or add another plugin to maintain. - No database calls or plugin bloat - Branded to match your WordPress site - AI search that answers on the spot Live Chat ### Live chat, on when you want it Turn on live chat whenever you want to talk to a client, right from your website or your plugin dashboard. - Chat from your site or plugin dashboard - Turn it on only when you need it - Every chat lands in your shared inbox Knowledge Base ### A Knowledge Base from your own articles Turn your WordPress articles into a Knowledge Base your customers can search, so they solve the easy stuff themselves. - Turn WordPress articles into docs - Nested categories and instant search - Cut repeat tickets with self-service Backup & Security ### Backups and security handled Your support data lives with us, backed up and encrypted, so a site crash or bad restore doesn't take it down with it. - Support data backed up automatically - Encrypted and securely stored - No data loss, ever ## A customer support portal, built right into WordPress Embed a full Help Center in a few minutes and give your users a place to find answers and open tickets without leaving your WordPress site. [Start free trial](https://app.thrivedesk.com/auth/register) - ### View all conversations Every conversation sits in one place, so customers can see what they’ve asked and where each thread stands. - ### Conversation threads Messages stay grouped under a single thread, so nobody has to dig through scattered replies to follow the story. - ### Access to Knowledge Base Your Knowledge Base sits right in the portal, so customers can search for an answer before they open a ticket. - ### Embed into WooCommerce My Account page Add the help center to your WooCommerce My Account page in one click, right where shoppers already go for support. - ### Works with any form builder for ticket creation Already have a form builder? WPPortal works with any WordPress form builder to turn submissions into tickets. - ### Works with WooCommerce out of the box Connect your store in one click — order, subscription, and customer details show up beside every conversation. Loved by founders ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day Integrations ## Connected to your favorite WordPress plugins Order, license, and subscription data from the plugins you already run sits beside every conversation, so there's no tab-hopping to look someone up. [View all integrations](https://www.thrivedesk.com/integrations/) Works with [WooCommerce](https://www.thrivedesk.com/woocommerce/) Pull customer purchase details right into every conversation. View integration Works with [SureCart](https://www.thrivedesk.com/integrations/surecart/) Sell digital products with SureCart and see each buyer’s details in your inbox. View integration Works with [Easy Digital Downloads](https://www.thrivedesk.com/integrations/easy-digital-downloads/) See orders, downloads, and licenses from EDD beside each ticket. View integration Works with [Freemius](https://www.thrivedesk.com/integrations/freemius/) Show your agents what a customer bought and which product they’re using. View integration Mobile apps ## Keep answering when you’re away from your desk You'll find all the features you love from ThriveDesk's web app on the mobile app — so the queue keeps moving wherever you are. - View, reply, and forward messages - Add notes - @Mention colleagues - Create, edit, and tag conversations - Manage the assignee - Collision detection [Download on the **App Store**](https://apps.apple.com/mt/app/thrivedesk/id1612184462) [GET IT ON **Google Play**](https://play.google.com/store/apps/details?id=com.thrivedesk) 12:38 Beacon A ### Welcome, Alamin Ahammed My tickets 6 open A ahammedalamin2002 7dys ago Active Normal hey Ahammed. Note from discord -- TEST RA rakibhossain 2mths ago Active Medium people outside ThriveDesk won't know about the updated su… This is note @Alamin S Ahammed SUPPORT JN Jim Newaz 1yr ago Active Normal Test Subject This is test draft --Alamin Ahammed… SUPPORT EU Ekram Ullah 1yr ago Active Normal Another test email wow SUPPORT TN test null 1yr ago Active Normal testing the new editor sfsdf SUPPORT SM sarah.miller 5mths ago Active Medium Refund for duplicate charge Customer was billed twice in March SUPPORT DV dev.team 8mths ago Active Normal Webhook payload question Which events fire on ticket merge? TEST Who it’s for ## Built for every kind of WordPress business Start with the piece that fits your site today, then add the rest of ThriveDesk from the same place when you need it. Best for [WooCommerce Stores](https://www.thrivedesk.com/industry/ecommerce/) Answer order, refund, and shipping questions with live store data in the ticket. View use case Best for [Plugin & Theme Shops](https://www.thrivedesk.com/industry/wordpress-products/) Handle licensing, compatibility, and how-to questions from one shared inbox. View use case Best for [Membership Sites](https://www.thrivedesk.com/industry/membership/) Help members and learners help themselves with self-service, and jump into live chat when they’re stuck. View use case Best for [SaaS & Startups](https://www.thrivedesk.com/industry/saas/) Answer onboarding and billing questions before a user gives up and leaves. View use case Migration ## Move over from your old helpdesk We’ll bring your tickets and help content over from just about any platform with zero data loss, and we’ll do the heavy lifting so you don’t have to. [Intercom](https://www.thrivedesk.com/migrate/intercom/) Escape per-seat pricing and unpredictable resolution fees. Zero data loss [Zendesk](https://www.thrivedesk.com/migrate/zendesk/) Leave Zendesk’s complexity and cost behind. Zero data loss [Freshdesk](https://www.thrivedesk.com/migrate/freshdesk/) Freshdesk migration is coming soon. Coming soon [Help Scout](https://www.thrivedesk.com/migrate/helpscout/) Keep the shared-inbox simplicity, get more for less. Zero data loss Integrations ## Connected to the tools you already use WooCommerce, EDD, Stripe, Slack, and hundreds more — order, license, and subscription data sit beside every conversation. [Browse all integrations](https://www.thrivedesk.com/integrations/) [Start free trial](https://app.thrivedesk.com/auth/register) FAQ ## Frequently asked questions Still curious? Start a free trial — every feature is included, no credit card required. ### How does WPPortal work? WPPortal is a ThriveDesk WordPress plugin. Install it and you can embed a full Help Center into your site in a few minutes, so your users can find answers and open tickets without leaving your pages. ### Do you offer a trial for WPPortal? Yes — every plan comes with a 7-day free trial. WPPortal requires API access, which is included with the plans that support it. ### Can an agency offer support to their clients using ThriveDesk? Absolutely. Agencies can run support for their clients with ThriveDesk, including the WooCommerce, SureCart, and EDD integrations. ### Do I need any coding skill? No! You just need to install the ThriveDesk plugin like any other WordPress plugin. ### Does your plugin slow down my site? No! We don't store or query any data from your database, so there's no performance hit to your WordPress site. ### Do I need to pay extra for using WPPortal? No additional cost. WPPortal is included with the subscription plans that come with API access.