--- title: "WooCommerce Customer Support Software & Helpdesk | ThriveDesk" canonical: "https://www.thrivedesk.com/woocommerce/" author: ThriveDesk description: "The helpdesk built for WooCommerce: order, refund, and subscription data in a shared inbox, refunds without leaving the ticket, and AI for WISMO. Start free." categories: [page] --- # A WooCommerce helpdesk that already knows the order Every order, refund, and subscription sits right inside the ticket, and NEO answers the routine questions on its own. Your team stops switching tabs and copy-pasting order numbers, and replies go out faster because the answer is already on screen. [Start free trial](https://app.thrivedesk.com/auth/register) [Book a demo](https://www.thrivedesk.com/demo/) Works with WooCommerce · WordPress · Stripe · Paddle · 7-day free trial, no credit card ![ThriveDesk for WooCommerce — product overview](https://i.ytimg.com/vi/lmajbvfY_GQ/hqdefault.jpg) Trusted by WordPress and WooCommerce businesses 4.9 / 5.0 G2 reviews The problem ## Running support for a WooCommerce store is harder than it should be ### Order data lives in wp-admin Every “where is my order?” means leaving your inbox, opening WooCommerce, and copy-pasting the order number back. A minute or two a ticket doesn’t sound like much until you add up a day of them. ### Most helpdesks are Shopify-first The popular ecommerce tools treat WooCommerce as an add-on: shallow data, no refunds from the ticket, fiddly setup. Your store deserves better than a bolt-on. ### Peak season buries a lean team A launch or BFCM can triple your volume overnight. With no AI or automation to catch the routine stuff, replies slow right down at the moment every order counts most. ## Manage WooCommerce orders from the ticket Handle an order from placed to refunded without leaving the conversation. ### Orders, shipping & history inline Recent orders, fulfilment status, tracking numbers, and the customer’s full purchase history sit right beside the message. No second wp-admin tab. ### Refund, cancel & modify in place Issue a full or partial refund, cancel an order, or edit line items and addresses from the ticket. Every change writes straight back to WooCommerce. ### Permission-aware actions Choose which agents can refund or fulfil, so anyone can reply while the actions that move money stay with the people you trust. ## Let NEO answer the routine questions Put an AI agent on the front line to handle the repeat questions, day and night. ### Trained on your own content NEO answers from your help docs, policies, and past replies, so it sounds like your store. Every answer comes with citations you can check before you trust it. ### Resolves WISMO, returns & policy Where-is-my-order, refund-eligibility, and shipping questions get an answer in seconds, any hour, in the language the customer wrote in. ### Clean handoff to a human When a question needs a real decision, NEO passes it to the right agent with the whole thread attached, so the customer never has to explain it twice. ## A help desk inside the My Account page Give shoppers a place to get help that lives on your store, not somewhere else. ### Embedded on the My Account page Add a full help center to the WooCommerce My Account page in one click. No theme edits, no developer, no extra plugin to babysit. ### Matches your storefront The colors, logo, and domain are yours, so the portal reads as part of your store, not something bolted on from outside. ### Self-serve tickets & tracking Customers open, track, and reply to tickets in one place, which cuts inbound email and the steady drip of “any update?” follow-ups. ## Deflect repeat tickets with a knowledge base Write your best answers down once and let shoppers find them before they open a ticket. ### Searchable docs for every FAQ Shipping, returns, sizing, and how-to articles are one search away, and AI pulls up the right one the moment a shopper asks. ### Nested categories & instant search Sort articles into categories customers can browse, backed by search that forgives a typo and still lands them on the right page. ### Cut email volume by up to 30% Every answer a customer finds on their own is a ticket your team never opens, which matters most when peak season triples your volume. Why ThriveDesk ## Why choose ThriveDesk over other helpdesks? The WooCommerce integration was built by the same engineer who built ThriveDesk, so it reaches the data a third-party connector can’t. Other providers ### Native integration Built by the engineer who built ThriveDesk. ### Customer orders information Browse every previous order without leaving ThriveDesk. ### Shipping information Check the shipping status of individual orders. ### Cancel / refund order Agents can cancel or refund orders from the ticket. ### Modify order Add, edit, or remove items on customer orders from ThriveDesk. ### WooCommerce Subscriptions Manage WooCommerce subscriptions too. ### Multilingual Localize ThriveDesk to work in your customers’ languages. ### Granular permissions Decide which agents can cancel, refund, or fulfil orders. ### Workflow automation Automate repetitive tasks, meet SLAs, and assign tickets. ### Private notes & @mentions Leave private notes inside tickets and mention teammates for help. ### Assignments, tags & canned replies Organize and distribute work so the team replies fast. ### Native, not a bolt-on Built by the engineer who built ThriveDesk, so it reads your store’s data directly instead of through a thin third-party connector. ### Granular permissions Choose which agents can cancel, refund, or fulfill orders. ### Multilingual Run ThriveDesk in your customers’ own language. ### A flat price, whatever the season One monthly price per plan, with no per-agent or per-ticket fees, so your bill doesn’t spike through BFCM and product launches. How it works ## Connect your store in minutes 01 ### Install the ThriveDesk plugin Add the ThriveDesk WordPress plugin to your WooCommerce store. 02 ### Connect with one click Link your store to ThriveDesk. No developer, no copy-pasting API keys. 03 ### Support from one place Handle orders, automate the busywork, and answer every channel from one inbox. [See the full WooCommerce integration →](https://www.thrivedesk.com/integrations/woocommerce/) Loved by WooCommerce stores ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day Integrations ## Connected to your favorite WordPress plugins Order, license, and subscription data from the commerce plugins you already run sits beside every conversation, so there’s nothing to look up in another tab. [View all integrations](https://www.thrivedesk.com/integrations/) [Browse WooCommerce plugin guides](https://www.thrivedesk.com/category/best-woocommerce-plugins/) Works with [WooCommerce](https://www.thrivedesk.com/integrations/woocommerce/) Orders, subscriptions, and customer details beside every conversation. View integration Works with [SureCart](https://www.thrivedesk.com/integrations/surecart/) Sell digital products with SureCart and see the sale beside the conversation. View integration Works with [Easy Digital Downloads](https://www.thrivedesk.com/integrations/easy-digital-downloads/) See orders, downloads, and licenses from EDD beside each ticket. View integration Works with [Freemius](https://www.thrivedesk.com/integrations/freemius/) Customer purchase and product information surfaced for your agents. View integration Mobile apps ## Keep answering when you’re away from your desk You'll find all the features you love from ThriveDesk's web app on the mobile app — so the queue keeps moving wherever you are. - View, reply, and forward messages - Add notes - @Mention colleagues - Create, edit, and tag conversations - Manage the assignee - Collision detection [Download on the **App Store**](https://apps.apple.com/mt/app/thrivedesk/id1612184462) [GET IT ON **Google Play**](https://play.google.com/store/apps/details?id=com.thrivedesk) 12:38 Beacon A ### Welcome, Alamin Ahammed My tickets 6 open A ahammedalamin2002 7dys ago Active Normal hey Ahammed. Note from discord -- TEST RA rakibhossain 2mths ago Active Medium people outside ThriveDesk won't know about the updated su… This is note @Alamin S Ahammed SUPPORT JN Jim Newaz 1yr ago Active Normal Test Subject This is test draft --Alamin Ahammed… SUPPORT EU Ekram Ullah 1yr ago Active Normal Another test email wow SUPPORT TN test null 1yr ago Active Normal testing the new editor sfsdf SUPPORT SM sarah.miller 5mths ago Active Medium Refund for duplicate charge Customer was billed twice in March SUPPORT DV dev.team 8mths ago Active Normal Webhook payload question Which events fire on ticket merge? TEST Who it’s for ## Built for every kind of WooCommerce store Start with the case that fits your store, then pick up the rest of ThriveDesk from the same place as you need it. Best for [WooCommerce Stores](https://www.thrivedesk.com/industry/ecommerce/) Answer order, refund, and shipping questions with live store data in the ticket. View use case Best for [Subscription Boxes](https://www.thrivedesk.com/industry/subscriptions/) Manage renewals, pauses, and cancellations from WooCommerce Subscriptions. View use case Best for [Fashion & Apparel](https://www.thrivedesk.com/industry/clothing-apparel/) Handle sizing, exchanges, and returns without leaving the conversation. View use case Best for [Consumer Electronics](https://www.thrivedesk.com/industry/consumer-electronics/) Resolve warranty, setup, and order questions with full context. View use case Migration ## Move over from your old helpdesk We’ll bring your tickets and help content across from just about any platform with nothing lost, and we do the moving for you. [Intercom](https://www.thrivedesk.com/migrate/intercom/) Escape per-seat pricing and unpredictable resolution fees. Zero data loss [Zendesk](https://www.thrivedesk.com/migrate/zendesk/) Leave Zendesk’s complexity and cost behind. Zero data loss [Freshdesk](https://www.thrivedesk.com/migrate/freshdesk/) Freshdesk migration is coming soon. Coming soon [Help Scout](https://www.thrivedesk.com/migrate/helpscout/) Keep the shared-inbox simplicity, get more for less. Zero data loss Integrations ## Connected to the tools you already use WooCommerce, EDD, Stripe, Slack, and hundreds more, with order, license, and subscription data beside every conversation. [Browse all integrations](https://www.thrivedesk.com/integrations/) [Start free trial](https://app.thrivedesk.com/auth/register) FAQ ## WooCommerce support questions, answered Still have a question? Start a free trial and try it yourself. Every feature is in, no credit card required. ### Does it support WooCommerce Subscriptions? Yes. Add, edit, and cancel WooCommerce subscriptions from ThriveDesk, with renewal and billing data right there in the inbox. ### How many stores can I connect? Anywhere from one store to as many as you like, depending on your plan. ### Is there an AI chatbot? Yes. NEO, our AI agent, answers routine WooCommerce questions like order status, returns, and policies from your own help content, around the clock, and hands off to your team when it should. ### Do you store our store data? No. ThriveDesk pulls your store data live only when you ask for it, and doesn’t keep or reuse it. See our privacy policy for the details. ### Can I use it with live chat? Yes. Your WooCommerce order data shows right inside the live chat panel, so agents answer without asking the customer to repeat their details. ### Is there a free trial? Yes. Every feature is on the free trial, including the WooCommerce integration, live chat, and NEO AI, and there’s no credit card required. Get started ## Give your WooCommerce store support that sells. Order data, live chat, and AI in one inbox. Set up in minutes, no credit card required. [Start free trial](https://app.thrivedesk.com/auth/register)