--- title: "Reduce Cart Abandonment with AI Chat | ThriveDesk" canonical: "https://www.thrivedesk.com/use-cases/reduce-cart-abandonment/" author: ThriveDesk description: "Most carts are abandoned before checkout. An AI agent steps in while the shopper is still there, answers questions about shipping, payment and returns, and gets the order finished." categories: [page] --- # Reduce cart abandonment before the shopper leaves Recovery emails arrive after the shopper has gone. Your AI agent steps in during the visit, answers what’s holding them up and gets the order finished. [Start free trial](https://app.thrivedesk.com/auth/register) [Book a demo](https://www.thrivedesk.com/demo/) 7-day free trial · No card required Powering support for growing teams 4.9 / 5.0 G2 reviews ## Cart abandonment in numbers Cart abandonment is when a shopper adds items and leaves before paying. Neo cuts it down by watching for hesitation in the cart and at checkout, opening a chat at that moment and answering the question behind it, which is usually about shipping cost, delivery time, payment options or returns. of online shopping carts are abandoned Baymard Institute 70% Neo watches the cart and checkout 24/7 languages Neo replies in 50+ The problem ## Recovery starts too late Retargeting ads and cart emails start after the shopper has left and moved on. Many abandoned carts come down to one unanswered question, and answering it while the shopper is still on the page costs far less than winning them back later. ### Catch hesitation in the cart Set a trigger for a cart that sits untouched or a shopper who keeps going back and forth. Neo asks if something is holding them up. ### Step in at checkout When a shopper stalls on the payment step, Neo opens with what people usually need there: shipping cost, delivery date and payment methods. ### Keep the conversation if they leave The chat stays in your inbox with the shopper’s email, so your team can follow up with the answer they were missing. The agent ## One agent. The whole customer journey. Email, live chat, and social all land on the same agent. It remembers the customer across every one of them and follows the same rules everywhere. 01 — Resolution ### Resolves tickets end-to-end. It pulls the order, checks your refund policy, and takes the action — refund, replacement, new address. It reads the photos people attach, then tags the thread and closes it. - Refunds - Returns - Orders - Shipping 02 — Retention ### Saves subscribers from churn. When someone clicks cancel, it offers what you told it to offer: a discount, a pause, a skipped delivery. Every save and every reason writes back to your subscription tool. - Cancels - Pauses - Frequency - Billing 03 — Revenue ### Converts before they bounce. It knows your catalog and your reviews. When a shopper stalls at checkout with one last question, it answers in your voice and points them at the product that actually fits. - Presale - Sizing - Matching - Recovery Setup ## Live in about 20 minutes Train Neo, test it on real questions, then turn it on across your channels. You don’t need a developer. 01 Train Point it at your help center and past tickets, then set the voice and the rules. 02 Test Run real questions before it goes live. It answers when sure, steps aside when not. 03 Deploy Live chat, email, WhatsApp, Messenger. Same agent, same rules, no extra setup. 04 Optimize Watch resolutions and escalations, tighten what misses. It sharpens every week. Before and after ## What changes with ThriveDesk | When | Without ThriveDesk | With ThriveDesk | | --- | --- | --- | | Unsure about shipping cost | Leaves to check elsewhere | Neo gives the cost for their country | | Stalls on the payment step | A retargeting ad a day later | Neo asks what’s holding them up, right then | | Worried about returns | Hunts for the returns page | Neo explains the policy in the chat | | Leaves anyway | A generic reminder email | The conversation waits in your inbox for a follow-up | [Start free trial](https://app.thrivedesk.com/auth/register) [See pricing](https://www.thrivedesk.com/pricing/) Testimonials ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day Channels ## Win back the shoppers who leave Some shoppers still close the tab. You can pick the conversation up again by email or in a chat app. ### [Email](https://www.thrivedesk.com/channels/email/) The chat and the shopper’s email stay in your inbox, so your team can follow up with the answer they were missing. ### [Messenger](https://www.thrivedesk.com/channels/messenger/) Coming soon Shoppers who message you from a Facebook ad get answers from Neo in the same chat, so one question doesn’t cost you the cart. ### [WhatsApp](https://www.thrivedesk.com/use-cases/whatsapp-marketing/) Coming soon Send a cart reminder with the product and a link back, and let Neo answer when the shopper replies. The same agent answers on your site, in email and in chat apps. Good to know ## When this isn’t the right fit - Your checkout is broken or slow. Fix that first, because a chat can’t rescue a failing payment page. - Most carts are abandoned over price. Neo can explain the value, but it won’t change the number. - You don’t want to message shoppers unprompted. Proactive triggers are what make this work. FAQ ## Common questions about reducing cart abandonment Anything else? [Talk to us](https://www.thrivedesk.com/contact/). ### What is cart abandonment? It’s when a shopper adds items to their cart and leaves before paying. Across ecommerce, about 70% of carts are abandoned, according to the Baymard Institute. ### Why do shoppers abandon their carts? The usual reasons are extra costs at checkout, slow delivery, having to create an account, doubts about returns and payment problems. Several of these come down to a question a quick answer can settle. ### How does AI chat reduce cart abandonment? It reaches the shopper while they’re still deciding. Neo opens a chat when someone idles in the cart or at checkout, answers the question that’s holding them up, like shipping cost, delivery date or returns, and can suggest an add-on that gets the order free shipping. ### How long does it take to set up ThriveDesk? About 20 minutes. Add the chat widget, connect your store, point Neo at your help center and product pages, and turn on the cart and checkout triggers. You don’t need a developer for any of it. ### Does ThriveDesk work with Shopify and WooCommerce? Yes. ThriveDesk connects with WooCommerce, Shopify, Magento, PrestaShop, Wix, Squarespace and more, and the chat widget works on any website. ### Does this replace abandoned cart emails? No. Keep your emails for shoppers who have already left. Neo works on the ones still on your site, before an email is needed. ### Will proactive messages annoy shoppers? You choose which pages and moments trigger a message, so a shopper sees one relevant question when they stall instead of a pop-up on every page. More use cases ## What else teams use ThriveDesk for [See all use cases](https://www.thrivedesk.com/use-cases/) - ### [Increase sales](https://www.thrivedesk.com/use-cases/increase-sales/) Answer pre-sale questions and suggest the right product while shoppers are still on the page. - ### [Automate support](https://www.thrivedesk.com/use-cases/automate-support/) Answer routine questions on email and chat, and pass the rest to your team. - ### [Increase average order value](https://www.thrivedesk.com/use-cases/increase-average-order-value/) Suggest add-ons, bundles and upgrades that fit what the shopper is buying.