--- title: "AI Sales Chatbot for Ecommerce Stores | ThriveDesk" canonical: "https://www.thrivedesk.com/use-cases/increase-sales/" author: ThriveDesk description: "An AI sales agent for your store: it answers shopper questions, starts a chat when someone hesitates and recommends products, so more visitors buy." categories: [page] --- # Increase ecommerce sales with an AI sales agent Most shoppers leave with a question nobody answered. Your AI agent answers it in seconds, day or night, and points them to the product that fits. [Start free trial](https://app.thrivedesk.com/auth/register) [Book a demo](https://www.thrivedesk.com/demo/) 7-day free trial · No card required Powering support for growing teams 4.9 / 5.0 G2 reviews ## ThriveDesk sales performance An AI sales agent answers product questions, handles doubts about sizing, shipping and returns, and recommends products during the visit. Neo works from your catalog, policies and help docs, starts a chat when a shopper hesitates, and hands the conversation to your team when a person should step in. answers, including nights and weekends 24/7 languages Neo replies in 50+ of conversations Neo resolves without a teammate 65% The problem ## Most visitors leave without asking A typical store converts a small share of its visitors, often 1 to 3%. Many of the rest had a question about fit, delivery or returns and left rather than wait for an email reply. People can’t staff chat every hour, and a scripted bot can’t answer anything off its script. ### Start the chat when a shopper hesitates Set triggers for time on a product page, repeat visits or a stalled checkout. Neo opens with a question about the product they’re looking at instead of a generic “Can I help?” ### Answer the question behind the doubt Neo answers questions about sizing, materials, delivery and returns from your product data and policies, so the shopper doesn’t have to dig through FAQ pages. ### Recommend what fits Neo suggests products based on what the shopper asked for and what’s in stock, with a card they can add to the cart from the chat. The agent ## One agent. The whole customer journey. Email, live chat, and social all land on the same agent. It remembers the customer across every one of them and follows the same rules everywhere. 01 — Resolution ### Resolves tickets end-to-end. It pulls the order, checks your refund policy, and takes the action — refund, replacement, new address. It reads the photos people attach, then tags the thread and closes it. - Refunds - Returns - Orders - Shipping 02 — Retention ### Saves subscribers from churn. When someone clicks cancel, it offers what you told it to offer: a discount, a pause, a skipped delivery. Every save and every reason writes back to your subscription tool. - Cancels - Pauses - Frequency - Billing 03 — Revenue ### Converts before they bounce. It knows your catalog and your reviews. When a shopper stalls at checkout with one last question, it answers in your voice and points them at the product that actually fits. - Presale - Sizing - Matching - Recovery Setup ## Live in about 20 minutes Train Neo, test it on real questions, then turn it on across your channels. You don’t need a developer. 01 Train Point it at your help center and past tickets, then set the voice and the rules. 02 Test Run real questions before it goes live. It answers when sure, steps aside when not. 03 Deploy Live chat, email, WhatsApp, Messenger. Same agent, same rules, no extra setup. 04 Optimize Watch resolutions and escalations, tighten what misses. It sharpens every week. Before and after ## What changes with ThriveDesk | When | Without ThriveDesk | With ThriveDesk | | --- | --- | --- | | Product question at 11pm | Email reply the next morning, shopper gone | Neo answers in seconds | | Unsure about the size | Shopper guesses or leaves | Neo checks the size chart and suggests one | | Lingering on a product page | Nothing happens | Neo opens with a question about that product | | Question in Spanish | Waits for someone who speaks it | Neo replies in Spanish | | Needs a person | The bot loops | Neo hands the chat to your team with a summary | [Start free trial](https://app.thrivedesk.com/auth/register) [See pricing](https://www.thrivedesk.com/pricing/) Testimonials ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day Channels ## Sales start before the website visit Plenty of shoppers message you from an ad or reply to a campaign email before they ever open your store. ### [Email](https://www.thrivedesk.com/channels/email/) Replies to your campaign emails land in the shared inbox, and Neo answers questions about the offer. ### [Messenger](https://www.thrivedesk.com/channels/messenger/) Coming soon Shoppers who tap your Facebook ad land in a chat with Neo, which answers their questions and suggests the right product. ### [WhatsApp](https://www.thrivedesk.com/use-cases/whatsapp-marketing/) Coming soon Send campaigns and cart reminders, and let Neo answer the replies in the same thread. Neo answers in all of them, before and after checkout. Good to know ## When this isn’t the right fit - Your product pages are thin. Neo can only answer from what your store and docs say. - You get a few hundred visitors a month. One person can cover that chat. - You sell through long B2B deals with custom quotes. FAQ ## Common questions about ThriveDesk for sales Anything else? [Talk to us](https://www.thrivedesk.com/contact/). ### What is an ecommerce sales chatbot? An AI agent on your store that answers shoppers’ questions and recommends products in chat, the way a salesperson would in a shop. In ThriveDesk it’s Neo, which works from your product catalog, policies and help docs, starts a chat when a shopper hesitates and suggests add-ons that fit. ### How does an AI chatbot increase ecommerce sales? Shoppers who get an answer are more likely to buy. Neo answers product questions at any hour, clears up doubts about shipping and returns, opens a chat when someone hesitates, and suggests bundles or add-ons that get the order past your free-shipping threshold. ### How long does it take to set up ThriveDesk? About 20 minutes. Add the chat widget, connect your store, point Neo at your help center and product pages, and it starts answering shoppers right away. You don’t need a developer. ### Does ThriveDesk work for stores not on Shopify? Yes. ThriveDesk connects with WooCommerce, Shopify, Magento, PrestaShop, Wix, Squarespace and more, and the chat widget works on any website. ### Can ThriveDesk handle post-purchase questions as well as pre-purchase? Yes. The same agent that answers product questions also looks up orders, shares tracking and explains your return policy. When a request needs a person, like a refund over the limit you set, Neo hands the chat to your team with the details. ### Can I control what Neo says? Yes. You choose the sources Neo learns from, set its tone and rules, and decide when a chat goes to a person. More use cases ## What else teams use ThriveDesk for [See all use cases](https://www.thrivedesk.com/use-cases/) - ### [Reduce cart abandonment](https://www.thrivedesk.com/use-cases/reduce-cart-abandonment/) Answer the question holding up a stalled cart or checkout. - ### [Automate support](https://www.thrivedesk.com/use-cases/automate-support/) Answer routine questions on email and chat, and pass the rest to your team. - ### [Increase average order value](https://www.thrivedesk.com/use-cases/increase-average-order-value/) Suggest add-ons, bundles and upgrades that fit what the shopper is buying.